Technical Support Engineer, Pax8

Productivity

$50-57.5k

Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location

Azure

Flow

Windows

Powershell

Junior and Mid level

Remote from US

Marketplace for cloud-based business solutions

Job no longer available

Marketplace for cloud-based business solutions

1001+ employees

B2BMarketplaceInternal toolsPaymentsCloud Computing

Job no longer available

$50-57.5k

Azure

Flow

Windows

Powershell

Junior and Mid level

Remote from US

1001+ employees

B2BMarketplaceInternal toolsPaymentsCloud Computing

Company mission

To build the technology Marketplace of the future.

Job

Company

Role

Who you are

At least two (2) years of related experience in the technical support field
Fundamental knowledge supporting technology for the Modern Workplace, including but not limited to Office Applications, Exchange Online, and Sharepoint
Strong ability for problem-solving and analyzing new environments quickly
Exceptional written and verbal communication
Propensity for learning and ability to learn new technologies quickly
Team driven with a focus on collaboration over individual work
Strong technical aptitude
Organized with a strong ability for time management
Strongly driven for personal and professional growth
Ability to build partnerships and work collaboratively with others to meet shared objectives
Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Ability to actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder
Ability actively seek new ways to grow and be challenged using both formal and informal development challenges
Ability to anticipate and adopt innovations in business-building digital and technology applications
B.A./B.S. in related field or equivalent work experience
Industry specific certifications preferred such as Microsoft MS-900

What the job involves

The Tech Support Engineer I - Productivity is responsible for providing technical support and escalation assistance on Microsoft 365 services and other supported vendors to our partners through various communication channels
They collaborate constantly to provide the best possible support experience to our partners
Responds promptly and professionally to phone calls, web submissions, and emails from partners seeking technical support, and provides basic technical assistance
Educates partners on supported technologies, research and diagnose issues, and proposes solutions that enable partners to resolve their own issues or become more self-sufficient
Manages assigned cases by prioritizing based on severity of issues to adhere to service level objectives. Keeps partners informed of progress and ensures that issues are resolved in a timely and effective manner
Collaborates with Pax8 sales organizations to support partners as needed and provide a well-rounded support experience
Participates in regular meetings and training sessions to stay up to date on supported technologies and best practices for delivering exceptional technical support

Our take

Cloud computing facilitates access to software products without having the computer power required to use them, presenting great opportunities for enterprises to benefit from cutting-edge software. However, managing subscriptions to cloud products can be a convoluted process unique to each software product, presenting the need for a unified accessibility solution.

Pax8 provides an online marketplace for cloud-based software, allowing businesses to order, bill, manage, and provision cloud products within a single place. The marketplace contains a curated catalogue of cloud providers, a license management dashboard, demo infrastructure and tools for billing and invoicing, ultimately ensuring that users do not need to navigate outside the platform to manage their cloud software inventory.

Whilst many of the services provided by Pax8 are already included in cloud software applications, the company has made the smart move of partnering with software providers such as Bam Boom Cloud to unify all management tools into a single platform. By ensuring companies can browse, purchase, and manage cloud solutions within the marketplace, the company aims to increase accessibility and minimise complexities associated with cloud computing.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

33% employee growth in 12 months

Glassdoor (3.73)

Company

Funding (last 2 of 4 rounds)

Apr 2022

$185m

LATE VC

Jan 2021

$96m

LATE VC

Total funding: $336m

Company HQ

Greenwood Village, CO

Leadership

Scott Chasin

(CEO)

Scott has been with the Pax8 team since 2021, joining as CTO before becoming CEO in 2024.

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