Customer Success Product Specialist, Instructure
Canvas
$80-100k
OTE
$80k
BASE
+ Equity
Dynamic learning management platform
Job no longer available
Dynamic learning management platform
1001+ employees
Job no longer available
$80-100k
OTE
$80k
BASE
+ Equity
1001+ employees
Company mission
To elevate student success, amplify the power of teaching, and inspire everyone to learn together.
Role
Who you are
- Relevant background experience driving towards revenue growth targets
- Demonstrated technical aptitude with a preference towards Instructure products
- Ability to learn complex technology systems quickly
- Exceptional communication skills both written and verbal
- Capacity to set correct expectations and manage issues to completion
- Ability to multitask and prioritize tasks in a changing environment
- Strong team mentality, utilizing internal and external resources strategically and judiciously
- Customer facing background within the software industry
- Demonstrated ability to solve problems and seek solutions
What the job involves
- We are seeking a dynamic and results-oriented Customer Success Product Specialist to become a technical subject matter expert for our Canvas family product line, supporting our global customer base
- You will play a pivotal role in empowering our Customer Success Managers (CSMs) with the deep technical product knowledge and strategic guidance needed to drive customer retention, growth, and overall success
- This role requires a strong blend of Canvas technical aptitude, strategic thinking, and exceptional communication skills to effectively bridge the gap between our product offerings and our customers' evolving needs
- Driving Retention and Growth:
- Take ownership of the retention and expansion strategy of the Canvas product lines
- Develop comprehensive plays aimed at increasing adoption, driving predictable retention and driving pipeline generation for the Canvas product family
- Global Customer Enablement:
- Develop resources to support CSM in cyclical agenda topics, webinars, campaigns, and other proactive customer outreach initiatives focused on Canvas
- Conduct in-depth research and analysis of product trends requiring advanced technical understanding of Canvas
- Participate in ad-hoc customer calls to provide expert product guidance and contribute to problem-solving strategies
- Collaborate with CSM leadership to develop scaled customer communications that support adoption, retention and growth initiatives
- CSM Enablement and Development:
- Create and deliver engaging product-focused professional development (PD) sessions for the Global CSM organization
- Report timely insights and regular status updates to CSMs on relevant customer trends, product issues, and internal projects
- Develop and distribute clear and effective materials for both CSMs and customers to support cross-sell, upsell, and deeper product adoption efforts
- Provide data-driven recommendations to the Enablement team regarding CSM and Customer Success Associate (CSA) training and resource needs
- Customer Advocacy and Product Collaboration:
- Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs
- Systematically gather and share valuable customer feedback with Product and Engineering teams
- Actively participate in testing and providing feedback on product roadmaps and upcoming releases
Our take
Instructure is an education technology company, creator of the Canvas Learning Management Platform that allows schools to build the digital learning environment that meets the unique challenges faced by their institution. The platform simplifies teaching, elevates learning, and eliminates the headaches of supporting and growing traditional learning technologies.
The Canvas platform has grown to become a key part of a large number of educational institutions, from pre-school to higher education and beyond. Much of Instructure's workforce is dedicated to R&D, which is unusual for a company of their size, and shows their focus on innovating.
Founded back in 2008, the company has claimed numerous successes, including going international and hitting the $1 billion market cap. It has made a number of acquisitions, most recently of Concentric Sky and LearnPlatform. The former saw Instructure incorporate Sky's "Badgr" into its ecosystem as "Canvas Badges", whereas the latter adds evidence-based insights to the platform - both cementing its commitment to building the education industry's most integrated teaching and learning platform to support lifelong learning.
Instructure was itself acquired in 2024 by KKR, which will support a broad-based equity ownership program for Instructure employees. This strategy is based on a strategy of employee ownership as a cause of stronger companies. The move is a promising one considering KKRs track record of acquired companies, but time will tell how Intructure fares.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2016
$4m
SERIES A
Aug 2015
$1.5m
CONVERTIBLE
Total funding: $5.5m
Company benefits
- Equity and 401k
- Medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Tuition reimbursement
- Work-from-home flexibility and flex time off
- Gym club reimbursements and rewards-based fitness tracking
- Professional learning and career development opportunities, including Basecamp Employee Development Week!
- An innovative community of passionate educators and learners
Company HQ
Cottonwood Heights, UT
Leadership
Steve Daly
(CEO, not founder)They have a BS in Mechanical Engineering and a MBA in Strategy and Finance with more than 20 years experience in hardware and software industries.
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