Implementation Manager, Thanx
$70-90k
The salary is the same in both currency USD/CAD
Restaurant guest engagement software
Open for applications
Restaurant guest engagement software
21-100 employees
Open for applications
$70-90k
The salary is the same in both currency USD/CAD
21-100 employees
Company mission
To empower restaurants to drive profitable growth by delivering loyalty as a measurable business outcome.
Role
Who you are
- You will possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business
- You are confident, articulate and feel comfortable engaging in thoughtful conversation with C-suite executives and their teams regarding technical functionality and industry best practices
- Our ideal candidate possesses start-up grit, a desire to uncover and resolve issues, experience in creating processes and systems from scratch and a discipline in tracking launch performance
- Ideally they are comfortable with the Google suite and Excel and are driven by data
- We are looking for an individual meticulously organized, able to thoughtfully manage competing priorities and accounts, and is comfortable working under tight deadlines
- 2 Years of software/B2B onboarding/implementation/project management experience
- Robust experience owning and managing multiple complex projects at once
- A BA/BS
- An understanding of startup or face-paced environment and willingness to break through walls
- Strong written and verbal skills and enjoy speaking to a crowd
- Exceptional organizational skills and supreme attention-to-detail
- A blended creative and analytical approach to problem-solving
- Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus)
- Analytical skills and knowledge of SQL/Excel a plus
What the job involves
- We’re looking for a detail-oriented, self-starter to join Thanx as an Implementation Manager on Thanx’s Customer Success Team
- You’ll work with the top restaurant, car wash, entertainment, and retail companies playing a critical role in successfully onboarding, implementing, training and launching all new accounts
- You will support the backend account setup and integration requirements, create and deliver comprehensive executive presentations, develop core program recommendations, lead user acceptance testing, educate and train merchant teams and senior staff and set appropriate expectations with your deep product knowledge
- Support the successful implementation, training and launch of all merchants with Thanx
- Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up
- Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process
- Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning
- Build and maintain strong client relationships as an expert advisor and trusted advocate
- Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience
- Train merchant teams to promote the program and use our underlying platform to increase customer engagement
- Proactively find ways to enhance and improve the onboarding process and Customer Success function
- Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business
Our take
Consumer expectations are at an all time high, and the way that brands facilitate engagement with their customers must be distinctive and authentic to the brand. That’s an extremely challenging task for brick and mortar retailers, like restaurants, competing in a digital age.
Thanx helps businesses like these with a multi-channel marketing platform that replaces and consolidates point solutions into a single loyalty-driving channel. Its distinctive strategy is to focus on delivering non-traditional loyalty programs, maximizing a sense of distinctive engagement that heightens brand-consumer relationships.
After a period of development, which included the acquisition of marketing and data insights platform ZeroStorefront, Thanx fully launched what it calls Loyalty 3.0 - that enables any brand to deliver sophisticated loyalty programs regardless of its size and scope. It has also partnered with Olo, an SaaS platform for restaurants, so that its users can take advantage of its Order, Pay, and Engage solutions on top of its own offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2016
$17.1m
SERIES B
Nov 2014
$4.7m
SERIES A
Total funding: $23.1m
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Zach Goldstein
(Co-Founder & CEO)Attended Dartmouth before joining Bain & Co as a Consultant. Founded Thanx on graduating from Stanford with an MBA.
Aaron Newton
(Co-Founder & Chief Data Officer)Aaron is a veteran of tech companies like CNET and Epitomic.com. Most recently, they were working at Cloudera as employee #6.
Darren Cheng
(Co-Founder & CTO)Founded Thanx on graduating from Dartmouth with a BA in Computer Science.
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