Agent Architecture US Manager, Parloa
$160-200k
Offers equity
AI agent management platform
Be an early applicant
AI agent management platform
501-1000 employees
Be an early applicant
$160-200k
Offers equity
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Strong leadership experience with a proven track record in people management, coaching, and team development. Being able to independently manage capacity, delivery, and escalations, providing clear structure and direction while bringing the technical depth needed to coach the team and remove blockers
- 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs
- Skilled in advanced prompt engineering, comfortable integrating REST APIs and working with Javascript
- Strong project and stakeholder management skills, with significant experience working with enterprise customers, including in escalated or high-pressure situations
- Sound judgment on capacity and prioritization: you can say what your team can and cannot absorb, and back it up with reasoning
What the job involves
- As Manager, Agent Architecture, you will build and lead the team that transforms customer service with AI Agents, while staying in the build yourself
- You run a team of Agent Architects: you hire them, coach them, set their goals, and own the quality of every AI Agent they ship, with a significant portion of your capacity on live customer engagements
- This is your opportunity to lead at the front line of enterprise AI, where your credibility comes from doing the work alongside your team, not just directing it
- Areas of ownership:
- Team Leadership: Own hiring for Agent Architect roles, run weekly 1:1s, performance reviews, and career conversations, and build development plans that help each person grow. Set ramp expectations for new hires and coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment
- Capacity and Stakeholder Alignment: Set team goals and OKRs aligned with Professional Services priorities, manage capacity and workload across concurrent engagements, and surface resourcing tradeoffs early. Represent the Agent Architecture team to Sales, Product, Engineering, customers, and partners
- Hands-on Agent Delivery: Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery. Serve as the escalation point when agent performance degrades
- Quality and Best Practices: Define what good looks like for agent quality, enforce it through review, and make it repeatable across every live project. Document best practices for internal and external audiences, and turn recurring field problems into structured feedback for Product
Application process
- Our recruiting process:
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $566.3m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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