Research Scientist, ASAPP
Generative AI for contact centers
Open for applications
Generative AI for contact centers
201-500 employees
Open for applications
201-500 employees
Company mission
To elevate human performance through the power of generative AI.
Role
Who you are
- PhD in Computer Science in ML or NLP; or equivalent experience
- A strong record of peer reviewed publications
- The scientific curiosity and grit required to solve hard research problem
- Strong communications and interpersonal skills
- Ability to work with a diverse team in a fast-paced environment
- Ability to present to / directly communicate with our enterprise customers about our research programs, and the AI basis of our product
- Ability to maintain a fun, casual, professional, and productive team atmosphere
- The ability to communicate in a courteous, tactful, and concise manner
- Enthusiasm and the ability to thrive in an atmosphere of constant change
What the job involves
- Identify potential applications of ML relevant to ASAPP, advocate for and formulate research programs for those areas, and provide guidance & drive for selected research program(s)
- Socialize research findings within ASAPP, advocate for applications of findings, and guide productization
- Document, patent and/or publish significant experimental findings
- Mentor and train junior researchers at ASAPP, improving their ability to independently do research, and communicate their findings
Our take
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company benefits
- Learning & Development: We understand the importance of fostering continuous learning and growth among our team members. To support this, we offer comprehensive training programs and a range of career development opportunities. These initiatives are designed to help you acquire new skills and expertise, as well as refine your existing talents
- Comprehensive Health Benefits: We believe that you are at your best when you’re healthy. We provide comprehensive medical, vision, and dental coverage for you (and your family) and a monthly gym reimbursement to help keep you at your best
- Daily Catered Meals: Food not only fuels our endeavors but also acts as a catalyst for ASAPP team members to bond and recharge. In each of our offices, we offer a variety of snacks, beverages, and catered meals (or food stipends) to facilitate this experience
- 401K Program: While we strive to shape the future of customer interactions for enterprises, we prioritize the financial well-being of our by offering company-sponsored retirement accounts. Moreover, we provide contribution matching to empower them to save for their future (US only)
- Family Leave: At ASAPP, we prioritize the significance of family, including quality time and support. So, we provide comprehensive benefits such as maternity, paternity, and family sick care leave
- Vacation: We have lofty ambitions to create norm-changing experiences but also recognize the importance of allowing our team to unplug and reset. We offer a vacation program that gives you the time to enjoy life experiences outside of the workplace
Company values
- Grit: Achieving our long-term goals requires courage, passion, and unwavering resolve. To excel we must cultivate grit. With grit, we can push through difficult times, maintain focus on our priorities, and stay committed to our goals
- Excellence: Being the best in our field requires not only hard work, but also strategic and intelligent efforts. There is no shortcut to success. Excelling in any domain is always challenging, but with a conscious decision to win, we can unleash our outstanding capabilities and rise above the rest
- Teamwork: We should strive to uplift each other. We believe in constructive feedback, being open and honest in our communication while taking responsibility as a team for failures instead of blaming individuals, and avoiding any form of dishonesty or negativity
- Speed: To increase our chances of success, we must execute our strategy with speed. By prioritizing speed in our approach, we can stay ahead of the competition and maximize our chances of success
Company HQ
World Trade Center, New York, NY
Articles
Leadership
Gustavo Sapoznik
(Founder & CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.
Salary benchmarks
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