Head of Delivery, Phyron
More information about location
AI-powered video advertising platform for car dealers
Job no longer available
AI-powered video advertising platform for car dealers
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To develop new, innovative solutions to make life easier and more profitable for car dealers and OEMs around the world.
Role
Who you are
- Demonstrated hands-on experience in a similar role, ideally within the Automotive, Adtech, or SaaS industries
- Comprehensive technical expertise, including proficiency in advertising technology and systems integration
- Exceptional communication skills, adept at engaging with both technical and non-technical stakeholders effectively
- Proven leadership abilities and a strong commitment to customer satisfaction
- Minimum Bachelor degree in computer sciences or relevant field
- Experience from a SaaS products industry is an advantage
- Knowledge and firsthand experience within the automotive industry are also advantageous
What the job involves
- As the Head of Delivery based in the UK, you will play a pivotal role in overseeing the teams successful deployment and customisation of Phyron's solutions for both existing and new clients
- You will lead a team responsible for managing implementation, development, and customizations, ensuring smooth onboarding processes and adherence to SLAs for clients
- Your responsibilities will include actively engaging with clients technical lead throughout the implementation phase, managing technical conversations, and facilitating the onboarding process
- Additionally, you will with the team focus on responding to client technical needs, driving customer growth and efficiency, and providing ongoing technical support and guidance on advanced functionalities
- This role is not just about strategic oversight; it requires a hands-on approach, with involvement across all aspects of customer solutions
- Reporting initially to the CEO, you'll collaborate with cross-disciplinary teams, including Sales, Creative, Customer Success, and Engineering
- Team Coordination & Program Development: Oversee a cross-disciplinary team, fostering seamless collaboration and communication across different departments while establishing and refining processes, workflows, and organizational structures for the Customer Solutions Program, including plans for future team expansion
- Product Adoption & Customized Solutions: Collaborate with clients to ensure smooth and successful implementation of our products, facilitating integration and adoption processes while leading the creation of tailored solutions for clients, overseeing design and integration efforts to meet their specific needs effectively
- Sales Enablement & Customer Success Strategy: Provide technical expertise and support to the sales team, assisting in responding to Requests for Information (RFIs) and delivering comprehensive product information while developing and implementing strategies to drive long-term client satisfaction and loyalty, focusing on proactive support and continuous improvement
- Delivery Team Leadership & Onboarding Strategy Implementation: Lead and manage the delivery team responsible for client onboarding, ensuring a seamless transition from initial launch to support by the CSM team while implementing and refining onboarding strategies collaboratively with your team to enhance client satisfaction and efficiency
- Primary Client Contact & Client Education: Act as the primary contact during the onboarding phase, promptly addressing any client queries or concerns with effective solutions while ensuring comprehensive client education on the use and benefits of our services, aiming for full understanding and satisfaction
- Post-Onboarding Transition & Continuous Improvement: Work closely with the CSM team to ensure a seamless transition for clients post-onboarding while driving continuous improvement in the onboarding process and overall client experience, identifying and implementing enhancements as needed
Our take
Video content creation is an invaluable marketing tool. It's been proven to have 10 times higher reach compared to static content on Instagram and Facebook. As a result, marketers are under pressure to create high quality video content for digital channels at scale. With competitors continually raising the bar of their content, this can be tricky.
Phyron is an AI-powered video advertising platform specifically for car dealerships and manufacturers. Using data, it automatically generates inventory videos, paid ads and stills of the car, meaning that customers can seamlessly showcase entire car catalogues with no manual work.
Trusted by Toyota, CarWeb, and Arnold Clark, Phyron's videos have attracted hundreds of millions of views. Launched in Sweden, the company has successfully expanded across Europe and North America. 2024 investment will be used to develop its AI & automation technology, grow the team, and attract new customers.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$11.7m
SERIES B
May 2024
$1.2m
SEED
Total funding: $14.2m
Company HQ
Östermalm, Stockholm, Stockholm County
Articles
Leadership
Mattias Kellquist
(CEO)Share this job
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