Mission Success, Nominal
Growth
$140-170k
More information about location
Unified industrial data stack
Be an early applicant
Unified industrial data stack
21-100 employees
Be an early applicant
$140-170k
More information about location
21-100 employees
Company mission
To provide the tools and infrastructure engineers need to deliver mission-critical capabilities at scale in the shortest time possible.
Role
Who you are
- 4+ years in Customer Success, Account Management, Value Engineering, or Strategic Consulting within B2B SaaS or technical platforms
- Proven experience managing complex enterprise accounts and driving measurable business outcomes beyond product adoption
- Consultative, outcome-oriented mindset with experience building business cases, leading QBRs, and presenting to senior leadership
- Comfortable working with technical products and stakeholders; able to translate technical concepts into business value
- Strong cross-functional collaboration with Sales, Product, and Engineering to drive account success and growth
- Excellent communication and executive presence, with confidence leading discussions with VP and C-suite stakeholders
- Demonstrated bias for execution, including building and scaling playbooks or processes
- Willingness to travel up to 50% for customer engagements and team collaboration
Desirable
- Familiarity with data infrastructure concepts (e.g., telemetry, time-series data, pipelines, analytics platforms)
- Background in management consulting or value engineering (e.g., BCG, McKinsey, Bain, or similar frameworks)
- Experience with CRM and customer success tools (e.g., Salesforce, Notion, Pylon)
- Comfortable with light data analysis, including Excel/Sheets modeling and value calculations
- Experience scaling Customer Success in high-growth environments (e.g., health scoring, sentiment tracking, journey frameworks)
- Bonus: experience in aerospace, defense, automotive, energy, or other hardware-intensive industries
What the job involves
- As a Mission Success Manager, you will serve as Nominal’s leader for customer outcomes and value realization, ensuring every customer achieves measurable impact, that value is clearly documented and tracked, and that partnerships deepen over time
- This role sits at the intersection of Customer Success, value consulting, and growth strategy
- You will lead business reviews, facilitate value workshops, and develop quantified value narratives, partnering closely with Mission Operations, Engineering, and Sales to drive retention and expansion across a portfolio of accounts
- As the central owner of account health, you will maintain a clear, real-time view of customer performance, risks, and opportunities—proactively guiding each customer toward sustained success
- Own business outcomes across a portfolio, serving as the strategic point of contact and driving customer success
- Lead business reviews and value workshops aligned to customer priorities
- Build and deliver quantified value narratives and business cases to support growth
- Identify expansion opportunities and churn risk through proactive tracking of adoption and engagement
- Partner cross-functionally with Mission Operations, Engineering, and Sales to connect delivery with growth
- Own and scale the end-to-end customer journey from adoption through renewal and expansion
Our take
Whilst leading workflow platforms such as Monday and Basecamp are designed for general use, teams in more specific industries may benefit from experiences designed for their sector. Nominal has built a data analysis platform and workflow system tailored to the needs of engineering teams managing complex machines in industries such as aerospace and defense.
Nominal’s platform caters to engineering teams who develop, validate and monitor hardware, enabling them to build observability and control over mission-critical machines. It automates routine tasks and streamlines collaboration between team members, ensuring that all stages of a machine’s development have rigorous oversight.
Having only come out of stealth in 2024, Nominal’s path to market has been accelerated by several rounds of funding. This will be used to expand operations and business reach as it attempts to cut into a competitive market. With its target audience pitch well articulated, the company has become the fastest-growing software platform in hardware development with 6X customer growth across aerospace, defense, energy, robotics and manufacturing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2026
$80m
SERIES B
Jun 2025
$75m
SERIES B
Total funding: $182.5m
Company benefits
- Employee-friendly equity terms
- $500/year hardware sensor stipend
- 100% health, dental, and vision coverage (for you and your family)
- Unlimited paid vacation
- 12-weeks parental leave
- Strong in-office [ATX, LA, NYC] culture
- Gourmet lunch provided daily
- Work-station stipend
- 401K
- Learning & development stipend
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Jason Hoch
(Co-Founder)Previously a Software Engineer/Engineering Lead at Vercel, Newfront Insurance and Palantir Technologies.
Cameron McCord
(Co-Founder & CEO)Previously an Investor at Lux Capital. Was also Head of Defense at Saildrone, Advisor at Applied Intuition, and worked in Product and Growth at Anduril Industries.
Bryce Strauss
(Co-Founder)Was an MBS and MBA Candidate at Harvard Business School, as well as Summer Associate at The Engine and a member of the Executive Leadership Development Programme at Lockheed Martin.
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