Technical Architect, Miro

$156-195k

+ Competitive equity package. The reasonably estimated salary range is specific to New York and may not be applicable to other locations

Azure

Okta

Active Directory

Mid and Senior level

London

More information about location

2-5 days a week in office

Visual workspace for innovation

Job no longer available

Visual workspace for innovation

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSVideo

Job no longer available

$156-195k

+ Competitive equity package. The reasonably estimated salary range is specific to New York and may not be applicable to other locations

Azure

Okta

Active Directory

Mid and Senior level

London

More information about location

2-5 days a week in office

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSVideo

Company mission

To empower teams to create the next big thing, powered by AI at every step of the way.

Job

Company

Role

Who you are

4+ years experience in a customer-facing role, preferably in customer Implementation, onboarding, or service delivery
Experience with technical support, such as identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
Excellent communication and project management skills, emotional intelligence, ability to build relationships and collaborate cross-functionally
You are curious about the customer, the product and how we can optimize value for the customer
You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes

What the job involves

Miro is building an Enterprise Customer Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate.
You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!
In this role, you will work with our most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise.
To achieve this, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account consolidations, and recommend product solutions that enable our customers to meet their business objectives.
You will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in crafting how our product evolves with the customers’ needs
Lead discovery sessions to align technical requirements with business outcomes, and identify key stakeholder responsibilities
Oversee technical consulting, onboarding, and deployment for Enterprise customers, including security, scalability, and account structure, and provide training on Miro Administrative configuration
Facilitate customer-facing workshops and develop a migration deployment plan
Help customers transition from a legacy platform to Miro, including building a transition strategy and offering change management guidance tailored to the organization’s unique needs
Ensure quality engagements by optimizing account health scores and maintaining high CSAT’s
Deliver a positive experience for the customer that deepens our relationship with key stakeholders
Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
Collaborate with Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams, ensuring clear RACI roles for effective project management

Salary benchmarks

Our take

Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.

Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.

Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 100M users and is trusted by enterprises such as VMware, Zendesk and Frog. And as part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 4 rounds)

Jan 2022

$400m

SERIES C

Apr 2020

$50m

SERIES B

Total funding: $476.8m

Company HQ

The East Cut, San Francisco, CA

Leadership

Andrey Khusid

(Co-Founder & CEO)

Prior to Miro, they founded Vitamin Group specializing in digital technologies and multimedia projects.

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