Sales Engineer, Intercom

• 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization
• Excellent oral, written, presentation and interpersonal communication skills
• Possess positive energy with a passion for problem-solving and bringing your people skills to excite the buyer while presenting remotely or in-person
• Able to think strategically to overcome technical and security roadblocks
• You have a track record for creating innovative ideas to increase customer retention and product adoption
• You have an ability to stay focused under pressure and thrive while working with customers to solve their most challenging issues
• Prioritization and time-management skills; the ability to organize workload and schedule amid shifting priorities
• Have experience coding/scripting in programming languages is a bonus but SE’s don’t have to be deeply technical but must be very comfortable with our platform and be able to learn it quickly - we help with that!

Desirable

• As a Sales Engineer, you’ll be leading the pre-sales technical discussions with our key prospects to make sure there’s nothing stopping them from getting the most out of Intercom
• You’ll be an integral part of the Intercom Sales team and a thought leader to our customers helping them transform their customer’s experiences
• You will be working with both Pre and Post-Sales Teams to ensure the best possible technical fit and create innovative solutions for our customers - a trusted advisor to all
• You’ll be collaborating with our Intercomrades to drive onboarding completion, increase user adoption, improve retention and overall success while helping to collect customer references, case studies, and product feedback
• Truly great Sales Engineers help build the Intercom culture and display a strong desire to help customers see the true value in our solutions by driving positive business outcomes
• The right fit for this role will be naturally curious about our customer's challenges and objectives where you will be researching and questioning in a consultative manner to gather and understand how we can co-create a transformation vision with Intercom
• Help lead the discovery process, work to uncover your customer’s business objectives and current pains
• Work collaboratively with Account Executives, Account Managers and Sales Leaders and more cross functional teams at Intercom
• Leading all technical discussions and solutions internally with cross-functional teams when needed and being a single point of contact for all aspects of the deal presales
• Work in tandem with the Sales team to guide and complete Proof of Concepts to key decision-makers that address clearly their challenges and objectives whilst focused on articulating business value
• Configure the very best demonstrations to align with a prospect's use case, speaking comfortably to all stakeholders - Administrators/IT, Managers and “C” level executives
• Coach customers on Intercom usage and best practices to help make them into product experts
• Work with customers to understand and validate technical requirements (Security evaluation, SSO, SAML, Platform & Third Party Integrations, API/Webhooks, Technical Solution Designs)
• Always be learning and looking for ways to build your brand inside and outside Intercom
• Willing and able to travel occasionally