Enterprise Customer Success Manager, PatientIQ

• Bachelor’s Degree or MBA in a related field
• 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
• Excellent organizational and communication skills and the ability to handle multiple projects simultaneously
• Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
• Must have a solid technical aptitude for email, calendaring and working with shared documents
• Collaborative mindset to effectively work across internal teams across PatientIQ
• Ability to travel at least 25% annually
• Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)

Desirable

• Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
• Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
• Maintain a positive geographic territory net revenue retention
• Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
• Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
• Maintain and regularly update the PatientIQ product documentation and internal wikis
• Manage Customer Success Analysts for your geography in order to support clients effectively
• Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
• Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team