Enterprise Customer Success Manager, PatientIQ
Cloud-based patient engagement technology
Job no longer available
Cloud-based patient engagement technology
21-100 employees
Job no longer available
21-100 employees
Company mission
To be a single, transparent, and easy-to-use solution that enables users to systemically collect, measure, analyze patient outcomes data to drive medicine forward.
Role
Who you are
- Bachelor’s Degree or MBA in a related field
- 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
- Excellent organizational and communication skills and the ability to handle multiple projects simultaneously
- Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
- Must have a solid technical aptitude for email, calendaring and working with shared documents
- Collaborative mindset to effectively work across internal teams across PatientIQ
- Ability to travel at least 25% annually
- Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)
Desirable
- Prior experience in healthcare, health-tech, or experience working in the medical industry
- Experience with a CRM and other tools for tracking customer communication, knowledge management and support tickets
- Basic understanding of SQL and interacting with production software databases
What the job involves
- Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
- Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
- Maintain a positive geographic territory net revenue retention
- Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
- Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
- Maintain and regularly update the PatientIQ product documentation and internal wikis
- Manage Customer Success Analysts for your geography in order to support clients effectively
- Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
- Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team
Our take
Improving patient outcomes is an increasing priority in the US healthcare system, and studies suggest this comes not from spending more, but spending smarter. PatientIQ is a platform aiming to achieve just this, translating patient outcome data into actionable insights that can improve clinical care.
The healthcare industry has been slow to adopt the use of big data in comparison with sectors such as finance and engineering, but PatientIQ's platform is the largest and fastest-growing healthcare technology partner for deriving actionable insights from patient outcomes data. In addition to data collection and analytics, PatientIQ automates clinical workflows and allows for collaborative work with other organizations in its network, further boosting patient outcomes and clinical decision making.
PatientIQ's platform is designed to accrue value more gradually than its competitors, building on data-sharing and collaborative insights from users rather than providing a one-size-fits-all solution. With significant funding to its name, PatientIQ is using funding to further enhance its platform and accelerate its expansion in the global market, for a future of even more success.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2022
$20m
SERIES B
Total funding: $20m
Company benefits
- Unlimited vacation
- Professional development
- Company 401k
- Health Insurance
Company HQ
River North, Chicago, IL
Leadership
Matthew Gitelis
(Founder & CEO)A qualified MD and former Financial Analyst who worked at companies such as BMO Capital Markets. They also worked as a researcher at Rush Medical College before co-founding PatientIQ in 2016.
John Gerhardt
(CTO)Prior to joining PatientIQ in 2022, John spent 3 years at Compass, as a Director of Engineering. They also spent 4 years at Contactually as a VP of Engineering and 4 years at Market76 as a Lead Engineer.
Michael Casey
(COO)Michael initially joined PatientIQ in 2019 as a Director of Business Development & Strategy, becoming VP of Operations & Strategy in 2021 and COO in 2024. Prior to this, they spent nearly 5 years at the Chicago Cubs as a Strategy & Development Analyst/Associate.
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