Contract Customer Success Manager, GoodTime.io
AI for a more human hiring experience
Posted today
AI for a more human hiring experience
21-100 employees
Posted today
21-100 employees
Company mission
To create a future where every minute counts.
Role
Who you are
- Our ideal candidate is an expert at standing up success plans; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more
- Open to working flexible hours for a short-term contract position
- 5+ years of experience in Customer Success Management or Customer Implementation/Onboarding with complex software solutions
- Nurturing customer partnerships using superior communication, presentation, and interpersonal skills
- Self-motivated individual
- Thrives in a dynamic, fast-paced, small team environment
- Capable of pivoting quickly and adjusting to everchanging requirements
- Someone who finds solutions to problems without being given all the answers
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
- Bachelor’s degree or equivalent experience
Desirable
- Recruiting, ATS and/or HR Technology Industry Experience
- Startup experience, particularly early stage
- Comfortable working in a small, collaborative team environment
- Familiarity with GoodTime platform
- Familiarity with QBRs and leading renewal discussions
What the job involves
- GoodTime is seeking a temporary contract Customer Success Manager to cover a leave of absence
- This contract is expected to last from July through November
- This role will partner directly with our customers to support their recruiting operations
- Your job is to make it easy for customers to love GoodTime
- You will make our customers feel heard and taken care of!
- GoodTime CSMs are responsible for driving product adoption, identifying expansion opportunities, and ensuring customer retention/minimizing churn
- They do this by building exceptional relationships and intimately understanding our customer’s processes and challenges
- Build strong executive level relationships to increase product adoption and customer sentiment, as well as eliminate churn
- Analyze customer’s product usage data to recommend features, settings, or add-ons that will enhance the customer experience
- Proactively build customer strategies and success playbooks and monitor results
- Develop and maintain an expert level understanding of the GoodTime product suite (technical and workflow) and TA industry to identify new opportunities
- Work cross-functionally to deliver an incredible customer experience
Our take
Goodtime provides a software package that makes it easier for companies to schedule interviews. The platform uses algorithms to sync up availability between a business and the ideal candidates. This is intended to ensure that companies can schedule interviews effectively, while also improving the level of dialogue that they experience with candidates.
In short, Goodtime reduces the administrative burden involved with hiring. The automation of the interview process is integrated directly with applicant tracking systems, leading to a joined-up and efficient solution, and the company also maintains a live database of applicant data, enabling companies to schedule interviews faster than was previously possible.
Goodtime is just one of many solutions available in this area, with rivals including Calendly, YouCanBook, ADP Workforce Now and Doodle, but the business stands out from the competition by delivering a bespoke package, with full customization of requirements and pricing. An interesting development for the company is a first-of-its-kind integration with Uber for Business in 2023, letting users utilise vouchers for rides and meals for use by their prospective hires directly within interview invites.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$9.5m
SERIES A
Oct 2018
$5m
SERIES A
Total funding: $16.7m
Company benefits
- Pre-IPO Equity - Get rewarded as an early part of GoodTime’s success
- Parental Leave - After six months, all employees are eligible for eight weeks of paid parental leave
- 401k Savings Plan - We help you save for the future automatically
- Home Office Subsidy - Want a new chair? Desk? Monitor? Whatever you need, we’ll reimburse you up to $500
- Flexible Time Off - Our Rest & Recover program keeps things flexible and doesn’t accrue—so you can recharge as needed
- Company Wide Remote Offsites - Twice per year, we fly you to fun locations so we can get to know one another in person
- Learning and Development Stipend - You’ll get $500 to level up your skills every year, no approval needed
- Competitive Medical, Dental, and Vision Insurance - We offer competitive plans and cover 99% of your premium
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Ahryun Moon
(CEO & Co-Founder)Business Administration Graduate of the University of Texas. Previously a Financial Analyst at Freescale Semiconductor and co-founder at Etch Keyboard, before founding GoodTime in 2016.
Peter Lee
(CTO & Co-Founder)Electrical Engineering Graduate of UC Berkeley. Previously a Software Developer at Guidebook and co-founder at Etch Mobile, before co-founding GoodTime in 2016.
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