Customer Success Working Student, CoachHub

• You have first professional experience, ideally in a client-facing role
• You are in the middle of your studies Bachelor or Master
• You are both fluent in German and in English
• You have excellent presentation, written and verbal communication skills
• You know how to efficiently manage your time and prioritize tasks in a fast-paced environment
• You are curious and always willing to learn
• You are action driven and solution oriented
• You demonstrate agility skills and working with collaborative tools is something natural for you (e.g: G-Suite)
• You have a healthy balance between tenacity and humility
• Bonus: a strong interest in data and/or developed commercial skills

• As part of the Customer Success Team, you will have your own portfolio (20 to 30 clients) and will be fully onboarded until you become autonomous to:
• Onboard new customers and develop strategies to enable best adoption of our coaching solutions
• Monitor adoption and engagement metrics to ensure the success of the roll-out
• Work hand-in-hand with the Sales teams to ensure successful renewals
• Gather feedback, analyze the user experience and make proposals to improve the experience (monitoring and analysis of KPIs)
• In addition to the management of your client portfolio, you will also have the opportunity to:
• Learn from our experienced CSMs and support them with the organization and coordination of their projects, business objectives and daily tasks
• Help prepare key meetings with strategic clients
• Participate in cross functional projects
• Collaborate with other CoachHub Markets (FRANCE, NWE, etc.) to share best practices
• Partner with cross functional teams to benchmark, evaluate and improve processes and recurring tasks

Total funding: $373.9m

CoachHub wants to democratize coaching for all career levels worldwide and empower organizations to completely rethink people's development. It offers companies a solution to the current challenges in the world of work, by enabling organizations to create personalized, measurable and scalable coaching programs for the entire workforce, regardless of department and seniority level.