Customer Success Working Student, CoachHub
DACH, Part time
AI-powered coaching software
Be an early applicant
AI-powered coaching software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To democratize coaching for all career levels worldwide
Role
Who you are
- You have first professional experience, ideally in a client-facing role
- You are in the middle of your studies Bachelor or Master
- You are both fluent in German and in English
- You have excellent presentation, written and verbal communication skills
- You know how to efficiently manage your time and prioritize tasks in a fast-paced environment
- You are curious and always willing to learn
- You are action driven and solution oriented
- You demonstrate agility skills and working with collaborative tools is something natural for you (e.g: G-Suite)
- You have a healthy balance between tenacity and humility
- Bonus: a strong interest in data and/or developed commercial skills
What the job involves
- As part of the Customer Success Team, you will have your own portfolio (20 to 30 clients) and will be fully onboarded until you become autonomous to:
- Onboard new customers and develop strategies to enable best adoption of our coaching solutions
- Monitor adoption and engagement metrics to ensure the success of the roll-out
- Work hand-in-hand with the Sales teams to ensure successful renewals
- Gather feedback, analyze the user experience and make proposals to improve the experience (monitoring and analysis of KPIs)
- In addition to the management of your client portfolio, you will also have the opportunity to:
- Learn from our experienced CSMs and support them with the organization and coordination of their projects, business objectives and daily tasks
- Help prepare key meetings with strategic clients
- Participate in cross functional projects
- Collaborate with other CoachHub Markets (FRANCE, NWE, etc.) to share best practices
- Partner with cross functional teams to benchmark, evaluate and improve processes and recurring tasks
Our take
CoachHub wants to democratize coaching for all career levels worldwide and empower organizations to completely rethink people's development. It offers companies a solution to the current challenges in the world of work, by enabling organizations to create personalized, measurable and scalable coaching programs for the entire workforce, regardless of department and seniority level.
Recently, CoachHub launched its AI Coaching Companion, an innovative tool integrated into Microsoft Teams. This AI-driven feature offers continuous support and personalized learning between coaching sessions, enhancing the overall coaching xperience with interactive role-playing, situational guidance, and tailored learning recommendations.
Its recent acquisition of French market leader Moovone and the coaching brand of Ausatrian consultancy Klaiton, combined with its latest Series C funding, have accelerated its global expansion and product innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2024
$42.1m
GROWTH EQUITY VC
Jun 2022
$200m
SERIES C
Total funding: $373.9m
Company HQ
Government District, Berlin, Germany
Leadership
Yannis Niebelschütz
(Co-Founder)Founder & current CEO of Elite Startups Management. Also founded testhub, vjsual, Personology, and MyParfuem. Former Sales Manager at LinkedIn.
Matti Niebelschütz
(Co-Founder & CEO)Former CEO at Rocket Internet (Founder) and UNIQUE Fragrance. Founder of Elite Startups Management, MyParfum, Personology, Choice of Nature, and Flaschenlabel.de.
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