Customer Success Manager, DoorLoop
Rental property management software
Job no longer available
Rental property management software
101-200 employees
Job no longer available
101-200 employees
Company mission
To help millions of owners and property managers worldwide by providing an easy and affordable software to manage rentals, collect rent, and grow portfolios.
Role
Who you are
- Bachelor’s degree or equivalent experience in a related field (Business, Marketing, or similar)
- 3-5 years of experience in customer success, account management, or similar customer-facing roles, preferably in a B2B SaaS environment
- Proven track record of managing a high volume of customer accounts simultaneously, ideally within a pooled model
- Strong interpersonal skills, with a customer-first attitude and a knack for building relationships. You should have the ability to balance your workload strategically to maximize value to as many customers as possible
- Ability to identify growth opportunities within a customer base and effectively communicate the value of additional services or products
- Excellent problem-solving skills and the ability to handle complex customer issues
- Exceptional communication skills, both verbal and written, with the ability to present ideas clearly and persuasively
- Experience with CRM and customer success platforms (e.g., Salesforce, ChurnZero, Intercom)
- Ability to work independently and as part of a team in a fast-paced, ever-changing environment
What the job involves
- As a Customer Success Manager, you will play a pivotal role in driving success for our customer base, ensuring they recognize value from our products, engage in the platform, and take advantage of the full breadth of the DoorLoop platform—leveraging add-ons to drive incremental revenue
- You will be part of a pooled Customer Success team working across our SMB customers
- Your focus will be to leverage data and insights to identify key customers within our portfolio, utilizing technology and automation to proactively deliver insights to our customers and drive the necessary growth and retention
- This role is ideal for someone who thrives in a dynamic, fast-paced environment and is passionate about helping customers succeed and grow
- This is a new function within the DoorLoop CX org, and it presents a huge opportunity to help build the foundations and customer strategy as we scale this team over the coming years
- You will collaborate closely with internal teams (sales, product, support, onboarding) to ensure seamless customer experiences and to continuously deliver value
- Customer Engagement: Serve as one of our pooled Customer Growth Managers, managing multiple accounts simultaneously. You will be responsible for driving engagement and product adoption, which in turn will result in additional revenue streams for DoorLoop
- Relationship Management: Build relationships with our customer base, understanding their goals, challenges, and growth opportunities, and act as the bridge for this information back to the rest of the organization
- Customer Success Strategy: Proactively monitor customer health scores, risk indicators, and growth opportunities, and implement success strategies to drive retention and expansion opportunities
- Upsell & Cross-Sell: Identify opportunities for customers to expand their use of the platform and services, and grow these accounts through upselling and cross-selling, working hand in hand with our Sales team
- Product Expertise: Maintain deep product knowledge and provide best practices, insights, and recommendations
- Issue Resolution: Work closely with the support and product teams, where you will delegate and help triage support tickets and issues in a timely manner, ensuring minimal disruption and maintaining customer satisfaction
- Reporting & Analysis: Regularly track, analyze, and report on customer metrics such as engagement, satisfaction, renewal rates, and expansion opportunities
- Collaborative Growth: Work closely with marketing, product, and sales teams to share customer feedback, ensuring that the product roadmap aligns with customer needs and drives growth
Application process
- Please only apply if you're very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application, followed by a 25 minute assessment to make sure you're an A Player who also takes this process seriously
Our take
Thanks to a push for innovation in the real estate sector, property management software has developed into quite a crowded market. DoorLoop is a relatively new entrant competing against long-time players like AppFolio, RealPage, and Yardi. It’s what makes DoorLoop’s rapid growth quite so remarkable - the software has been taken up by tens of thousands of customers worldwide since its public launch in 2021.
Compared to DoorLoop, older incumbents are failing to meet the kind of onboarding efficiency that customers expect, as well as providing fewer integrations and a lower standard of customer service. DoorLoop's flexibility and responsiveness in particular has been well-received by its customers.
Currently targeting the mid-sized property management market of customers who manage up to 10,000 units, DoorLoop is hoping to boost its brand recognition to lure larger customers away from its rivals. Its latest round of funding will support the growth of its team and expand its R&D operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
161% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2024
$100m
SERIES B
Aug 2024
$20m
SERIES A
Total funding: $130m
Company benefits
- Unlimited time off with unlimited personal, vacation, and sick days
- No dress code, strict rules, or "policies"
- For those working in our Miami office - Work on Lincoln Road, the most vibrant and energetic street worldwide with tons of great restaurants and activities, walking distance from the beach!
- Great equipment from ergonomic chairs, stand-up desks, Mac or PC laptops; whatever makes you more comfortable & efficient
- 401k with 4% matching. No time delays & no vesting schedules. Enroll and keep all money on day 1
- Health insurance reimbursement of $200 per month, or $400 if you have a dependent (children, etc...) to any plan you want!
- Get paid with Gusto payroll - Split paychecks between different bank accounts, save money automatically towards a travel or emergency fund. Get a high-interest savings account, free payroll advances, and more
- Company expense card and monthly stipend for any business related expenses
- World class training program that generated millions in revenue across our two previous successful companies that were acquired
- Monthly classes from our co-founders on how to invest your money in a diversified portfolio of real estate, stocks, IRA, 529 Plans, and more
Company HQ
Flamingo / Lummus, Miami Beach, FL
Articles
Leadership
David Bitton
(Co-Founder & CMO)As a 5X entrepreneur and best-selling author, David’s bringing their knowledge of real estate and technology to DoorLoop after co-founding a legal CRM software that was acquired.
Ori Tamuz
(Co-Founder & CEO)Ori, a real estate investor himself, has co-founded and sold two highly successful software companies still being used today by tens of thousands of people in over 170 countries worldwide.
Itay Gardi
(Co-Founder & CTO)As an expert developer, designer, and project manager, Itay has transformed multiple tech companies into successful industry leaders and is leading DoorLoop's development teams.
Matthew Cave
(Co-Founder & CSD)With a master's degree in real estate and experience as a commercial project manager, CFO, and COO for numerous software companies, Matt’s career has spanned both the real estate and tech industries.
Adam Mait
(Co-Founder & COO)A licensed attorney, real estate developer, realtor, and martial artist, “Mait” brings to DoorLoop best practices from years of commercial real estate development and management.
Salary benchmarks
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Diversity, Equity & Inclusion at DoorLoop
- We utilize aptitude testing and software assessments to ensure our hiring process is completely unbiased.
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