Systems Analyst, Noodle
Information Technology
$60.9-65k
An education network of the top US colleges, universities and students
Job no longer available
An education network of the top US colleges, universities and students
201-500 employees
Job no longer available
$60.9-65k
201-500 employees
Company mission
Noodle's mission is to make world-class education more accessible, transparent, collaborative, and on-demand than ever.
Role
Who you are
- 1-3 years of professional experience, working hands-on in IT technical service environments with the use of Service Management or Customer Relationship Management tools
- Bachelor’s degree or equivalent certifications/experience, concentration on system development, integration, image creation, deployment, and device policies is a plus
- Working knowledge of centralized management systems, integration strategies using JAMF, and related technologies; JAMF product experience is a plus
- Administrative experience with Google Workspace (Gmail, Drive, Docs) and Okta (SSO, LCM) is a plus
- Experience with onsite conferencing hardware and software; Zoom Rooms product experience is a plus
- Strong verbal and written communication and presentation skills
- Critical and analytical thinking skills with strong problem-solving abilities
- Ability to work effectively in dynamic, rapidly changing, team-based environment
What the job involves
- In your role as Systems Analyst on the IT Operations Team, you will be expected to be in our NYC office everyday, and play a vital part supporting world-class technology used and built at Noodle
- You will support employees as they use standard hardware and software to build, launch, and grow custom apps on our Noodle platforms
- You’ll help improve and evolve device and user lifecycles, workflows, and policies to ensure secure access to systems and the availability of ample resources and support for the company
- You will be a hardware expert, contribute to documentation initiatives, configuration of increasingly automated support platforms, and scaling systems for rapid growth
- You are expected to interface with the internal teams, and actively communicate with users and stakeholders to keep all members informed, accountable, and clear on expectations
- You will be a voice of the support team and speak up when there are opportunities for us to iterate on our systems or software portfolio
- This position reports to the Director, IT Operations of Noodle
- Support our in-office employees and office technology, such as our Zoom Rooms and Meraki network
- Assist in streamlining and maintaining the company hardware and software image and inventory, including Google Workspace, Zoom, Slack, and Jira
- Support development and implementation of automated hardware & software to ensure best-in-class, org-wide user experience using industry-leading services like JAMF and Okta
- Collaborate on the development, test, and document configurations (imaging, scripting, packaging) and policies (or other systems integrations), update and effectively communicate procedures (such as with JAMF and Okta)
- Contribute to the creation of technical documentation or self-service knowledge base articles for downstream support teams
- Use ITIL processes and procedures to respond to IT Tier 2-3 service requests for change, incident, and problem management
- Understand and utilize management, patching, upgrading, sustainment, and resource management services for the hardware and software implementations
- Collaborate with cross-functional managers and team members to advocate for end-user needs, recommend new products, services or improvements, and define and refine system requirements
- Perform other duties as assigned
Our take
Noodle is a certified B Corp creating online and agile programs for US universities that elevate campus-wide teaching and technology. It is the country's fastest-growing online learning network.
Noodle develops and manages more than 80 graduate, degree completion, and certificate programs at 25 leading US universities. Its highly-rated online programs are collaborative, engaging, and supportive, fostering a vibrant community of students and faculty that frequently engage, discuss and share ideas.
The company has experienced several years of tremendous growth; it has signed more degree programs with elite schools than any of its competitors combined. Enrollments to date in Noodle-managed programs will produce $400M in lifetime revenue for its university partners.
Noodle is continuing to activate hyper-growth for its university partners by investing in acquisitions and innovation that help it to keep marketing and student support costs low. The company eventually plans to move beyond degree programs to compete in the lifelong learning market. Competitors in this space include Keypath, Academic Partnerships, Elsmere Education, 2U and Bisk
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- 401(k) with match, bonus, and equity opportunities
- Tools you need on us—MacBook is our computer of choice
- Medical, dental, and vision insurance; short- and long-term disability coverage; plus supplementals for all employees and dependents
- 12 weeks paid parental leave
- Pre-tax commuter benefits—although we are all 100% remote for now
- 15 days PTO, nine paid holidays, and Summer Fridays
- Monthly gym reimbursement and membership to premium medical services like One Medical and Eden Health
- Yearly education stipend for lifelong learning
Company HQ
Union Square, New York, NY
Leadership
John Katzman
(CEO & Founder)Before founding Noodle, John founded and ran another online learning platform 2U and was CEO and Chairman of The Princeton Review, which also aimed at helping students get into and pay for higher education. They have also served as a director for numerous education charities, including Carnegie Learning.
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