Customer Success Specialist, Togetherwork
$50-55k
Mission-critical software & payments solutions
Open for applications
Mission-critical software & payments solutions
201-500 employees
Open for applications
$50-55k
201-500 employees
Company mission
To ignite the spirit of unity, empower collective growth, and propel communities toward extraordinary achievements.
Role
Who you are
- Bachelor's degree or equivalent experience in a related field
- 2 years of experience in customer success, support, implementations or account management roles
- Strong communication and problem-solving skills
- Ability to work collaboratively with cross-functional teams
- Familiarity with data analysis and reporting tools
- Experience with HubSpot and Monday.com is a plus
What the job involves
- The Customer Success Specialist is responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle
- This critical role serves as the primary point of contact from post-sale onboarding through customer success graduation
- Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience
- Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue
- Training & Webinars: Conduct tailored training sessions and webinars, guiding customers on effective platform usage
- Feedback Collection: Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption
- Data Analysis: Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training
- Retention Strategies: Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn
- Reporting: Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedbac
Our take
Togetherwork specializes in providing software and payment solutions tailored for member-based organizations. The company offers a suite of tools designed to enhance group management, member engagement, and financial operations.
The company has built a strong reputation for supporting organizations in their growth and operational needs. With solutions that are crafted to simplify membership management, improve communication and optimise payment processes, organizations can deliver high-quality services to their members and constituents.
Recently, the company secured substantial funding, highlighting backers' faith in the company. This funding will support the company's plans to enhance its capabilities and expand its reach, continuing its mission to strengthen member-based organizations and contribute to their growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Company values
- Purpose
- Belonging
- Growth
Company HQ
Civic Center, New York, NY
Leadership
Neil Platt
(CEO)They have spent most of the past 20 years as a Software and Payments Entrepreneur and Executive, nurturing and growing successful fintech companies.
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