Technical Support Engineer, Cybereason
UAE
Cybersecurity platform
Be an early applicant
Cybersecurity platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To empower enterprises, organizations, and businesses to run their operations with full security confidence.
Role
Who you are
- Minimum 4+ years experience of Support with at least 1-2 years of support experience at a senior level working on a wide range of security products
- Must speak fluent Arabic and English
- Hands-on experience with Linux
- Hands-on experience with troubleshooting on Windows environments (client and server)
- Hands-on experience with Network and\or Endpoint Security Products
- Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
- Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
- Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
- Strong English communications skills - written and verbal
- Team Player with collaborative work style - A Must!
- Naturally curious and excited to learn new technologies
- Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels
Desirable
- 4 years+ relevant work experience in the XDR/SIEM security domain
- Working knowledge of big data platforms such as Google Chronicle, Elasticsearch, or Splunk
- Proven experience with Bash and Python
- Experience with databases
- Windows troubleshooting tools & skills
- Experience with Apache, Tomcat or Java
- Experience with AWS/GCP
- Experience with Jenkins, Ansible and Puppet
- Practical knowledge and hands-on experience in Offensive Security
What the job involves
- The technical support organization is a global team obsessed with providing excellent support to Cybereason valued customers, as well as partners and internal stakeholders
- Our services include acting as the technical focal point for customers, investigating and analysing complex technical scenarios and providing innovative solutions for our customers’ needs
- Cover the regional shift pattern from Sunday - Thursday
- Handle incoming support cases and calls of existing and new customers under defined SLA’s
- Find creative, out of the box solutions to unique problems
- Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
- Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
- Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base
Our take
Cybereason is a cybersecurity endpoint detection and response platform that identifies cyber attacks. The defense platform leverages antivirus, detection and response technology with pre-emptive threat hunting to make clients future-ready against cyber attacks.
While there are a number of companies operating in this space, Cybereason has a strong track record, having helped protect customers such as Motorola, Mitsubishi and Harrods from supply-chain attacks as well as a series of high-profile ransomware attacks like those launched by DarkSide, REvil and Conti groups.
Despite a strong customer base and attracting a high level of investment, Cybereason hasn't been immune to macroeconomic conditions which have affected the overall tech sector, and it carried out a large scale restructuring near the end of 2022. After receiving Series G funding in 2023, Cyberason is expanding its customer base in the US midmarket segment and optimizing its product until market conditions turn around.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2025
$120m
LATE VC
Apr 2023
$100m
SERIES G
Total funding: $933.6m
Company benefits
- Unlimited PTO
- Health, Dental & Vision
- Snacks + Beverages (in office)
- Employee Assistance Program
- Fitness Reimbursement
- Pension/401k
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Yossi Naar
(Chief Visionary Officer)They worked as a Software Developer for 10 months before spending a combined 6 years at Gita Technologies and Kenshoo. They co-founded Cybereason in 2012.
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