Delivery Lead, Sidekick Health

• Must be located in the United States and authorized to work without sponsorship
• 3–6 years of experience in project management, ideally in a partner- or customer-serving environment, including cross-functional projects and complex project timelines
• Ability to understand and convey complex technical information, such as project IT requirements, technical details of customer complaints, information security requirements, explain planned solutions to technical issues etc
• Excellent collaboration and stakeholder communication skills
• Proficiency with project management tools (e.g., Jira, Asana, Monday.com) and ticketing platforms (e.g., Zendesk, Freshdesk)
• Strong organizational skills and attention to detail, with the ability to juggle multiple projects
• Bachelor’s degree required; PMP, Scrum Master, or Agile certification a plus
• Experience in digital health, healthcare technology, or life sciences preferred

Desirable

• As a Delivery Lead, you will be responsible for coordinating the internal delivery of all partner-specific solutions and commitments, ensuring timelines, scope, and quality expectations are met
• While Customer Success remains the primary point of contact with the partner, you will join partner conversations where appropriate and will project manage all internal deliverables across multiple cross-functional teams
• You will work closely with teams across Products, Operations, and Customer Success to align resources, monitor progress, and track resolution of deliverables
• In addition, you will manage issue triage and communication via the service desk, ensuring partner-reported concerns are managed efficiently through the right internal channels
• End-to-End Project Leadership: Drive the internal delivery of partner-specific initiatives across multiple teams, establishing and managing project plans, workstream trackers, and timelines using Agile/Waterfall methodologies to ensure on-time execution
• Cross-Functional Orchestration: Lead alignment and resolve roadblocks across Product, Operations, and Customer Success, serving as the central coordinator to ensure alignment of expectations, clear ownership and priorities for all deliverables
• Stakeholder & Partner Communication: Participate in partner communications when needed to provide transparent updates on progress, risks, and dependencies. Represent internal delivery plans directly to partners and translate their goals into actionable tasks for technical teams
• Requirements Translation & Product Alignment: Collaborate directly with Product Management to translate partner requirements into clearly scoped technical tasks, influencing prioritization and ensuring partner feedback is integrated into the product roadmap
• Process Optimization & Issue Resolution: Champion continuous improvement by identifying workflow inefficiencies, optimizing processes, and managing the resolution of partner-reported issues to enhance delivery quality and speed
• Service desk: Monitor partner-reported issues via the service desk, ensuring timely routing to the right teams and driving resolution