Senior Customer Success & Support Data Programs Analyst, Restaurant365
$96.4-144.6k
+ Equity Option Grant
Restaurant management software
Job no longer available
Restaurant management software
1001+ employees
Job no longer available
$96.4-144.6k
+ Equity Option Grant
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- Bachelor’s degree in business, data analytics, finance or a related field
- 5+ years in data analytics, business analytics, or operations within a SaaS or technology-driven environment
- 2+ years of experience working in a GTM or Financial data operations function
- Proficiency with BI tools (Domo, Tableau, PowerBI, Looker) and strong SQL skills for querying and preparing datasets
- Strong data visualization skills with the ability to simplify complex insights for varied audiences
- Excellent communication and presentation skills; able to influence across all levels and bridge technical and non-technical teams
- Proven ability to thrive in a fast-paced environment with shifting priorities
What the job involves
- The Senior Customer Success and Support (CS&S) Data Programs Analyst is a critical connector between the Customer Success organization and Data/Analytics, translating business priorities into actionable data solutions
- Reporting to the Sr Director of Customer Strategy and Operations, this role leverages analytics to evaluate processes, define requirements, and deliver high-impact recommendations and data-driven insights
- Through close collaboration with business leaders and technical teams, this analyst identifies opportunities to enhance processes, products, and services through data, driving business growth, improving customer experiences, and increasing operational efficiency
- This role leads high-priority CS&S analytics programs, designs scalable analytics systems, and fosters cross-functional collaboration to ensure strategic data programs are successfully executed
- Lead CS&S data initiatives: Lead and manage high-priority analytics and process improvement projects, ensuring alignment with business needs
- Drive analytics project delivery: Oversee timelines, deliverables, dependencies, and stakeholder communication to ensure successful execution
- Deliver trusted data insights: Collect, clean, and analyze data from multiple systems to build a reliable foundation for reporting and decision-making
- Enable self-service analytics: Build dashboards, reporting tools, and frameworks that reduce ad-hoc reporting needs and accelerate decision-making across CS&S teams
- Ensure governance and data quality: Partner with data teams to define and maintain standards for data access, modeling, and governance
- Identify trends and opportunities: Analyze datasets to uncover patterns, assess performance, and recommend strategic actions to improve customer outcomes
- Develop data frameworks and tools: Design and implement scalable systems that support CS&S teams in delivering high-value insights
- Bridge business and data teams: Serve as the conduit between CS&S and technical stakeholders, ensuring business requirements are translated into scalable, actionable solutions that deliver measurable impact
- Support strategic planning: Provide data-driven analysis and insights for annual planning, forecasting, and scenario modeling
- Improve data accessibility: Implement solutions to ensure stakeholders have timely and structured access to insights
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
Share this job
View 16 more jobs at Restaurant365