Customer Marketing Manager, Ivo

$125-145k

Salesforce

Hubspot

Mid and Senior level

San Francisco Bay Area

More information about location

5 days a week in office

Contract intelligence for the enterprise

Posted today

Contract intelligence for the enterprise

101-200 employees

B2BArtificial IntelligenceEnterpriseInternal toolsData Analysis

Posted today

$125-145k

Salesforce

Hubspot

Mid and Senior level

San Francisco Bay Area

More information about location

5 days a week in office

101-200 employees

B2BArtificial IntelligenceEnterpriseInternal toolsData Analysis

Company mission

To re-imagine contracting by streamlining the review process and unlocking the intelligence hidden in an organization’s entire library of agreements.

Job

Company

Role

Who you are

3+ years of experience in B2B marketing, ideally across customer, content, or demand generation functions
Experience creating customer-facing content (case studies, reviews, videos, or webinars)
Familiarity with marketing automation and CRM tools (Salesforce preferred; Hubspot a plus)
A self-starter mindset with the ability to build programs from 0→1 and collaborate across teams

What the job involves

We’re looking for a Customer Marketing Manager to deepen relationships with our customers, drive product adoption, accelerate expansion, and turn satisfied users into active advocates
Build enterprise expansion and renewal programs: Design campaigns and playbooks that improve renewals, identify expansion opportunities, and grow NRR across the enterprise
Drive usage and engagement: Launch targeted lifecycle campaigns that increase adoption of new features across Ivo’s platform
Improve and scale customer onboarding: Enhance onboarding experiences, streamline communication touchpoints, and design repeatable campaigns that drive early adoption and long-term retention
Lead customer advocacy: Develop and scale Ivo’s advocacy engine – from customer stories and review drives to referral programs and CAB initiatives
Run customer webinars and events: Plan and execute recurring webinars that highlight product best practices, customer wins, and upcoming launches
Collaborate cross-functionally: Partner closely with Demand Gen, Product, CS, and Content to align messaging, share insights, and amplify customer success
Measure and optimize: Reliably track and report on key adoption, engagement, and advocacy metrics
What Success Looks Like:
Revenue impact: Clear relationships between customer marketing programs and renewal or expansion growth
Advocacy momentum: A consistent flow of authentic customer stories, testimonials, and reviews
Customer engagement: Measurable increases in usage, adoption, and satisfaction
Operational rigor: Repeatable playbooks and reporting frameworks that tie marketing to revenue outcomes

Our take

An enterprise's contracts can be a key source of information to support better, faster decision-making, but extracting insights from them can be cumbersome due to their structure and complexity. One of Ivo's co-founders experienced this complexity first-hand, which is why the company was created to help streamline these workflows.

Whilst traditional contract workflows can slow down business, and even introduce more risk, Ivo's approach leverages AI to automate contract insights at scale. Its platform can review agreements, benchmark, uncover relationships between contracts, answer complex contract questions, and more.

Through this, Ivo reduces the workload for teams, so they can focus on actually creating value for the business. The platform is utilised by teams at IBM, Uber, Shopify and Canva, and the company has raised substantial funding to support accelerated product development and the building out of its team.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company benefits

Health, vision, and dental plans
Unlimited PTO
On-site gym (in SF and London)
Commuter benefits
FSA and HSA benefits
401(k) plan

Company values

Excellence - We’re to committed to developing our talent and building great things
Keep it lean - No politics or bureaucracy. You can make an impact on day 1
Courage - We value people who are excited about solving hard problems and persistently seek solutions
Impatience - We value speed, intensity, and bias towards action

Company HQ

Financial District, San Francisco, CA

Articles

Ivo AI raises $55M to scale contract intelligence for legal teams

Ivo partners with New Zealand Football to become the Official Legal AI Partner of the All Whites

Leadership

Min-Kyu Jung

(CEO & Co-Founder)

Previously a Law Clerk then Solicitor at Bell Gully.

Jacob Duligall

(CTO & Co-Founder)

Previously Senior Software Engineer at Xero, and Software Developer at Snapper Services Limited.

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