Solutions Architect, Retool
Professional Services
$122.9-275.4k
Salary dependent on location
The application layer for AI
Job no longer available
The application layer for AI
201-500 employees
Job no longer available
$122.9-275.4k
Salary dependent on location
201-500 employees
Company mission
To create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 5+ years experience with strong engineering background, preferred in fields like computer science, math and electrical engineering
- Strong written and verbal communication skills
- Previous experience in a customer-facing role
- Ability to take on open-ended problems in unstructured environments
- Full-stack development experience, with strong knowledge of SQL, Javascript, and APIs
- Ability to think on your feet and solve problems during calls with technical customers
What the job involves
- Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications
- You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform
- Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products
- This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions
- In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements
- This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool
- Advise and implement full-stack solutions using Retool
- Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product
- Develop new service offerings based on customer / market need
- Assist with scoping, estimating, and selling professional services engagements
- Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
- Assist with partner enablement and certification
- Serve as a trusted advisor to our customers
- Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
- Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Founded in 2017, the company is now valued at over $3.6B. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.3m
Company benefits
- Your health: Our healthcare plans include flexible, competitive options for medical, vision, dental, life insurance, and disability benefits.
- Your fuel: Fully snack-stocked kitchens at every turn, with breakfast, lunch and dinner provided at our San Francisco and New York offices.
- Your growth: We provide a $1,200 annual stipend that can be utilized for all learning-related expenses, including books, conferences, classes, and more.
- Your family: Access to comprehensive family planning services, generous paid parental leave for new parents, and a remarkable $10,000 lifetime benefit towards fertility support.
- Your time: Flexible freedom for a healthier you: take the time off that you need, when you need it! Discover flexible PTO and our 4 week Work From Anywhere policy to rejuvenate on your time.
- Your sidekick: Bring your favorite sidekick to work and enjoy our dog-friendly offices!
- Your future: Plan for your future. We offer enrollment and matching up to 4% for our US-based employees.
- Your wellbeing: Enjoy a suite of perks and memberships that enable you to thrive both personally and professionally.
Company HQ
Mission District, San Francisco, CA
Leadership
David Hsu
(Founder & CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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