In House Engineer, Pact Coffee
£29.8-35k
Office located in Bermondsey, London
Speciality coffee for businesses and homes
Be an early applicant
Speciality coffee for businesses and homes
21-100 employees
Be an early applicant
£29.8-35k
Office located in Bermondsey, London
21-100 employees
Company mission
To make the industry a fairer, more sustainable place.
Role
Who you are
- Have minimum 2 years of engineering experience
- Thrive in a fast paced, dynamic environment
- Are passionate about food and drink - especially coffee - and eager to put your coffee knowledge into action
- Are highly personable, and confident in your ideas
- Can communicate effectively, and have a ‘make it happen’ attitude
- Are a team player who’s unafraid to speak up, helping shape team strategy and decisions
- Are driven to exceed targets, both individually and as part of a team
- Are passionate about delivering the perfect end cup through our machine universe
- Can collaborate seamlessly with stakeholders at all levels, both internally and externally
What the job involves
- We are looking for a dynamic, driven and experienced In House Engineer to join the team to support on a wide variety of coffee machines, predominantly in the traditional espresso machine space
- Both office and field based, this role will form the main point of contact for all machine queries to cover both proactive servicing and reactive callouts
- Reactive callouts: On hand in the London/SE area to handle reactive callouts on a weekly basis. Estimate 8 x reactive calls/week
- Video calls: Quicker fixes on machines via video calls in the first instance. Estimate 5 x video calls/week
- Machine inbox: Be the first point of contact for all machine issues across team B2B both traditional espresso machines and bean to cup machine issues
- Saturday cover: Structuring the working week to ensure Saturday service for callouts
Salary benchmarks
Our take
In recent years, there has been a boom in demand for speciality and artisan coffee, with consumers showing interest in where their coffee has come from, tasting notes, and more. Pact Coffee, founded in 2012, has been at the forefront of this revolution, supplying subscription speciality coffee for consumers and businesses alike.
These days consumers want to know that what they are drinking is ethically sourced, as well as have it taste more akin to their local coffee shop’s products. Pact Coffee caters to both of these demands, supplying high-end and sustainable coffee, with a focus on protecting farmers and the environment. There are, of course, numerous other coffee subscription services, but Pact Coffee stands out for its devotion to positively impact the industry through its operations and influence.
Pact Coffee has grown significantly since founding, expanding from the from-home business it began as, and beginning to serve businesses such as hotels and offices. The company’s focus on quality and community building has garnered support and investment that will allow it to continue to expand.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2015
$2.9m
SERIES A
Aug 2014
$3.4m
SERIES A
Total funding: $8.9m
Company benefits
- Coffee Allowance: £30 a month to spend on your personal supply of magic beans.
- People’s Pension: Save for your future and enjoy a contribution from Pact.
- Unlimited Coaching: Invest in your future with professional coaching from More Happi.
- Hybrid Working & Flexitime: Offering you optimum work / life balance.
- Juno Points: Enjoy £30 a month towards your personal happiness and wellbeing.
- Parental Leave: 12 paid weeks maternity leave 4 paid weeks paternity leave.
- Company Shares: As a reward for helping to build Pact, enjoy generous company shares.
- Cycle to Work Scheme: Opt for an eco-friendlier way to travel around and keep fit while you’re at it.
- Holiday: Get some well-deserved rest with 23 days holiday + 3 extra for Christmas!
- Snacks & of course fresh coffee: Enjoy a variety of snacks with that all important fresh cup of speciality coffee.
Company HQ
Bermondsey, London, UK
Leadership
Stephen Rapoport
(NED)Chief Commercial Officer and Board Director of Riverford Organic Farmers. Former CEO of the company. Previously Vice President, Disruptive Innovation at Unilever.
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