Director of Customer Account Management, Iterable

• 6+ years in account management leadership within a SaaS environment, ideally overseeing a high-volume mid-market motion ($50K - $400K ARR range)
• Demonstrated success transforming sales or account management teams to consultative growth engines
• Proven experience in rightsizing, upsell frameworks, usage-based expansion, and vendor consolidation motions
• Strong track record of accurate forecasting, renewal management, and revenue predictability
• Experience partnering across CS, Marketing, Sales, and Product to unify go-to-market motions
• Expertise in CRM hygiene, BI tooling, deal desk operations, and scalable process design
• Experience in account segmentation, territory design, and lead distribution to support rapid growth
• Ability to influence and build relationships with C-suite stakeholders both internally and with customers
• A talent-forward mindset - skilled at coaching CAMs, developing managers, and building career paths
• Exceptional communication skills, with the ability to simplify complexity for executives and frontline teams alike

Desirable

• The Director of Customer Account Management (CAM) is a senior GTM leader responsible for transforming and scaling our CAM organization
• This leader will architect a world-class account management function that drives predictable renewals, strategic rightsizing, and vendor consolidation, while building the systems, processes, and talent needed to support a high-velocity mid-market book of business
• You will partner closely with Customer Success, Deal Desk, Marketing, Legal, Finance, and Sales Leadership to eliminate operational friction, strengthen cross-functional alignment, and ensure the CAM team consistently delivers high-quality renewals, strategic expansions, and accurate forecasts
• This role requires a balance of operational discipline, people leadership, and strategic thinking
• Recruit, develop, and inspire a high-performing CAM team across Mid-Market within your defined region, ensuring consistent execution, coaching, and career progression
• Design and scale the CAM operating model, including segmentation, territories, pods, comp alignment, and the CAM career path
• Own and refine forecasting rigor, partnering with RevOps and Finance to improve predictability of renewals, rightsizing, and consolidation motions
• Drive revenue through two strategic pillars: Rightsizing and Vendor Consolidation, ensuring CAMs understand, prioritize, and execute against both
• Partner with Customer Success leadership to resolve responsibility conflicts (renewals vs. churn ownership) and create a unified customer experience
• Collaborate with Deal Desk and Legal to streamline contracting, reduce friction, and accelerate velocity for mid-market and multi-brand deals
• Implement process improvements across CPQ, SFDC workflows, approval paths, and renewal playbooks
• Provide executive-level reporting on CAM performance, quarterly pipelines, risk, and expansion opportunities
• Serve as a cultural and organizational leader, reinforcing high standards, accountability, team alignment, and operational efficiency