Senior Account Manager, Sesame
Provider Success
$100-130k
+ Equity + Bonus
2-3 days a week in office
Healthcare marketplace platform
Open for applications
Healthcare marketplace platform
101-200 employees
Open for applications
$100-130k
+ Equity + Bonus
2-3 days a week in office
101-200 employees
Company mission
To eliminate the pain of your high health insurance deductible (or not having health insurance at all) by building a first-of-its-kind, super simple healthcare system.
Role
Who you are
- 2 to 5 years of experience in sales, account management, customer success, operations, consulting, or a similar client-facing role — or experience founding or operating your own venture
- You’ve started something. Whether it’s a company, a nonprofit, or a serious side project, you know what it’s like to operate with no playbook, no one to delegate to, and a “this needs to get done, so I’ll do it myself” attitude
- An exceptionally fast learner — you get up to speed on new domains (clinical workflows, a data model, a new tool) quickly and with little hand-holding
- Previous experience in consulting and/or healthcare fields preferred
- Excellent communication skills
- Strong analytical skills with attention to detail; comfortable living in spreadsheets and using data to make decisions
- Ability to develop and standardize operational processes from scratch — you’ve built tools, processes, or businesses where none existed with an eye towards constantly improving efficiency
- Genuinely fluent with technology — you already use AI and agentic tools (like Claude, Claude Code, Codex, or Cowork) to learn faster and build things yourself, and you’re excited to push that further
- Ability to work collaboratively and work in a cross-functional capacity
- Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
- You care about making seeing a doctor easier and more wallet-friendly for everyone
What the job involves
- We’re looking for an analytical, relationship-oriented operator - part account manager, part builder - who thrives at the intersection of provider success, operations, and process improvement
- As a Provider Success Senior Account Manager, you’ll own the experience and performance of a portfolio of Sesame clinicians while helping build the systems that allow Provider Success to scale
- You’ll partner closely with Product, Operations, and Clinical Leadership to improve every stage of the provider lifecycle—from onboarding through long-term engagement
- This is an ideal role for someone who enjoys both solving individual provider problems and stepping back to redesign the underlying processes that created them
- We’re a small team supporting a large, fast-growing network of clinicians, so the work is hands-on and the bar is high: we want someone who spots what needs doing and does it — often by building the model, tool, or process themselves, increasingly with the help of AI
- Own the success of a portfolio of Sesame clinicians while continuously improving the operational systems that support them
- You’ll combine relationship management with operational problem-solving to help providers thrive on the platform, improve marketplace performance, and build scalable processes that enable Sesame’s clinician network to grow
- Serve as the primary operational partner or point of contact for a portfolio of providers across onboarding, engagement, and ongoing success
- Lead cross-functional initiatives that improve provider workflows, support operations, and lifecycle management, partnering with Product on tools like scheduling, no-show handling, document upload, and specialist eConsults
- Use provider feedback and operational data to identify opportunities, solve problems, and influence product and process improvements
- Drive projects that improve provider activation, engagement, quality, and overall marketplace performance through thoughtful operational design and automation
- Run monthly provider performance reviews — tracking metrics like punctuality, clinical-note completion, off-platform calls, refunds, and no-shows — and turn the data into targeted coaching, provider communications, and monthly Activity Summaries
- Build and maintain the supply-and-demand models we use to understand clinician coverage by state and service, and translate them into recruiting and search priorities
- Onboard and train new clinicians (we add roughly 25 a month) and run provider education, including webinars with partners like Eli Lilly, Novo Nordisk, and IVI RMA
- Stand up the operational backbone for new clinical programs — lab and imaging order flows, referral pathways, partner integrations, and clinical guidance — as we did for our Costco/IVI RMA fertility launch
- Use AI and agentic tools (e.g., Claude and Claude Code, Codex, Cowork) to analyze data, build spreadsheets and dashboards, draft provider communications, and automate your own reporting — so a small team can do the work of a much larger one
Our take
Sesame is a healthcare marketplace that allows patients to search, compare, and book appointments - both in-person and online - in one place, while also allowing healthcare providers to get paid in cash, rather than going through the bureaucracy of insurance company dealings.
Sesame’s marketplace has been getting plenty of praise as well as capital investment, and it’s easy to see why. The American healthcare landscape has long been a bone of contention, so allowing consumers the opportunity to shop around is a good idea. The fact that Sesame users don’t have to be paying subscribers to the platform, but can get benefits by being one, is also a great touch.
It’ll be interesting to see how things work out in the long run for the company. While there’s little doubt that Sesame works for the patient, this kind of marketplace always seems to become somewhat unpopular with the businesses it hosts – Booking.com and Uber Eats are examples of this.
For the time being though, it’s proving popular with both sets of end users and working for a good cause. Having received funding from GV (formerly Google Venture), it looks set to grow quite a bit over the next few years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$27m
SERIES B
Apr 2021
$24m
LATE VC
Total funding: $76.1m
Company HQ
Canal Street, New York, NY
Leadership
David Goldhill
(Co-Founder & CEO)Served as President and CEO of the Game Show Network, President of TV at Universal Studios, and founded and was CEO of INTH, and CFO of Act III Communications. Also an author, and Chair of The Leapfrog Group.
Michael Hernandez
(Co-Founder & President)Spent 5 years as Engagement Manager at McKinsey & Co. Previous Advisor to The White House Office of Management and Budget, Brookings Institution, and the State of Massachusetts on health reform legislation and implementation.
John Fontein
(Co-Founder)Former Associate at Goldman Sachs and worked VP and GM roles at GoEuro. Previously founded and sold his music production company, Relabel.
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