Customer Experience Representative, Robinhood
Concierge
$34 - $40 USD; + Pay equity-focused compensation structure; Eligible to participate in a Robinhood bonus plan
More information about location
3-5 days a week in office
Commission-free stock trading platform
Open for applications
Commission-free stock trading platform
1001+ employees
Open for applications
$34 - $40 USD; + Pay equity-focused compensation structure; Eligible to participate in a Robinhood bonus plan
More information about location
3-5 days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- 3+ years of experience at a brokerage or within a licensed financial services environment
- FINRA Series 7 and 63 required
- FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held
- Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures
- Excellent verbal and written communication skills—able to translate complex topics clearly and effectively
- Passionate about customer advocacy, financial literacy, and building long-term relationships
- Adaptable and self-motivated in a fast-paced, constantly evolving environment
- Experience with CRM tools and feedback systems (e.g., Salesforce, Slack)
What the job involves
- Robinhood's Customer Experience team is committed to providing an outstanding customer experience
- In your role as a Concierge Desk Representative, you will be empowered to help our most active customers with some of their most complex issues
- In particular, your work will strive to resolve all issues experienced by our most engaged customers
- Your job is not only to help our customers with the issues they encounter, but to proactively engage this subset of customers to educate, add value, and attempt to address early indications of problems
- You will help us learn as a company from each interaction, so that we can make our customer's experience, using our products, as seamless as possible
- As a Representative for the Concierge team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued
- Your mission will be to solve customer issues efficiently and effectively, while proactively connecting with them throughout the day
- See an opportunity to improve customer trust at scale, or your own team's efficiency
- Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers
- Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs
- Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys
- Provide clear, compliant, and confident guidance across a range of investment products and strategies
- Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures
- Consistently deliver high customer satisfaction, tracked through customer feedback
- Share insights and themes from customer interactions with internal teams to improve products and services
- Collaborate with peers to optimize outreach strategies and support workflows
- Success in This Role Looks Like:
- Meeting or exceeding targets for goal-based customer conversations
- Maintaining high customer satisfaction ratings through empathetic, solution-oriented service
- Demonstrating subject matter confidence across advanced brokerage products
- Acting as a knowledgeable and trusted voice of the customer within Robinhood
Application process
- Applications for this role will be accepted through December 1, 2025. Please connect with your recruiter for more information about this role’s application window.
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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