Staff Software Engineer, Ada
CA$152-210k
+ Stock option plan
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
CA$152-210k
+ Stock option plan
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 7+ years of backend/full-stack development experience through the entire software lifecycle
- Proven expertise in building and scaling large-scale distributed systems
- Practical experience deploying generative AI models and systems in production
- Strong understanding of cloud-based distributed system architectures and related technologies
- Experience designing, building, and maintaining APIs for external developers
- A passion for efficiency, with excellent problem-solving, communication, and collaboration skills
- Demonstrated success mentoring and providing technical leadership to engineering teams
What the job involves
- As a Staff Engineer on our Performance team, you will focus on enhancing Ada’s Reasoning Engine, a core product enabling sophisticated AI-driven customer interactions
- You will collaborate closely with internal and external stakeholders, including product managers, to execute Ada’s roadmap, ensuring the Reasoning Engine is performant, scalable, and reliable
- Your primary goal will be to architect the Reasoning Engine's ability to deliver best-in-class automated experiences, empowering internal developers and external partners to leverage Ada’s platform efficiently
- You will play a critical role in designing, implementing, and optimizing features that support large-scale reasoning tasks, ensuring Ada's platform meets the demands of modern generative AI systems
- Deliver on Ada’s product roadmap by driving long-term technical planning and exploration for the Reasoning Engine
- Drive discussion on scaling and reliability challenges, implementing cutting-edge solutions to enhance the Reasoning Engine’s performance
- Identify opportunities for innovation, recommending and implementing improvements to current development practices
- Mentor and coach the team on technical and process best practices to foster a culture of collaboration and continuous improvement
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company values
- Authenticity
- Courage
- Empathy
- Simplicity
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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