Vice President of Product Design, Gorgias
$298.5-329.9k
OTE
$253.7-280.4k
BASE
Salary stated only applicable for NY candidates for Paris candidates base salary is €111,900 – €123,600 + OTE €131,600 – €154,400 and for Toronto candidates base salary is CA$269,200 – CA$297,500 + OTE CA$316,700 – CA$350,000
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
$298.5-329.9k
OTE
$253.7-280.4k
BASE
Salary stated only applicable for NY candidates for Paris candidates base salary is €111,900 – €123,600 + OTE €131,600 – €154,400 and for Toronto candidates base salary is CA$269,200 – CA$297,500 + OTE CA$316,700 – CA$350,000
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Doer mindset: You don’t take no for an answer. Bold & creative, you act with urgency and push the boundaries. You believe actions speak louder than words
- You see the executive team as partners and resources rather than authority figures to appease. You know how to navigate high-level executive conversations to running project reviews deep into the weeds with your teams
- Inspirational design vision: You advocate for clear, intentional designs with deep expertise in agile development
- You close operational gaps with a hands-on, iterative approach, striving for excellence. You connect design to business goals, using data & customer insights to inform decisions, measure impact, and consistently add value that drives growth
- Empathetic leadership: You gain buy-in for decisions, communicate thoughtfully with the right people at the right time, and consider the impact of your choices across teams. You remain calm and composed when making important or difficult decisions
- Backed-up with solid experience: With 6-8 years in product design, you’ve led teams of 20+ in >500 people organisations through the entire design process, set measurable OKRs, and balanced design projects with hands-on work. You’ve delivered significant impact in past roles
What the job involves
- We are seeking for a design leader who has experienced scale, ready to take on the challenge of building a world-class design organization to define the future of ecommerce
- As the VP of Design, you will be lead and scale our extremely talented team of Product Designers, partnering with other leaders to drive our business outcomes
- Our team is currently composed of 10 people, 2 managers and 8 ICs directly embedded in Tribes & Squads (no systems or user research team) and is expected to grow to 15+ in 2025. With 65% of the team located in North America (2 remote on PST timezone, 5 located in NYC), 35% is based out of Paris
- Set and Execute the Design Vision: Create and implement a forward-thinking design strategy aligned with product and brand goals, establishing clear milestones and driving measurable business impact
- Champion Customer-Centric Design: Foster a customer-first approach in all designs, obsessing about ensuring products meet real customer needs with empathy and simplicity. Build direct relationships with customers to inform design
- Lead and Inspire the Design Team: Recruit, mentor, and manage a high-performing design team, fostering a culture of honesty, ownership, and excellence. Run weekly rituals, prioritize initiatives, and support in removing blockers when needed even if that means delivering the work yourself
- Advance Cross-Functional Collaboration and Operations: Work closely with cross-functional leaders in the organization to ensure design integration with broader goals
- Develop scalable design processes to enhance efficiency, consistency, and execution speed, positioning design as a key driver of business growth
- Champion Design Strategic Role: Uphold high design standards with measurable metrics, using customer stories to advocate for the team’s vision while clearly communicating design’s value at the executive level
- Align resources effectively, drive initiatives that meet both business and user needs, and build a growth plan for the team, including talent development, budgeting, and acquisition strategies
Application process
- Meet Brittany, your recruiter for an introductory call in which you get to know more about Gorgias, our mission and the position, and we get to learn more about you - 30 min
- Meet Thomas, hiring manager, to dive deep into your past experience and understand your track record, how you think, product philosophy and leadership style. - 90 min
- Meet Lisa, a future report, Designer Manager in charge of our CRM products whose recently transitioned into a manager role - 45 min
- Prepare a case-study at home - 7 days deadline
- Meet Thomas, Ben, Senior Director of Design and Iris, Senior Product Manager to review the case study point by point, brainstorm and/or elaborate on key elements for 45-min followed by a dedicated time with Ben for 30 min
- Meet Alex, our CTO and co-founder, don’t hesitate to ask him about vision and any technical challenges - 30 min
- Meet Romain, CEO and co-founder of Gorgias. This is a good time to ask the difficult questions and see if we are a good match for you! - 30 min
- References (3) - 15 Minutes Each
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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