Solutions Engineer, Siena

• Have 3-5+ years of experience in a Solutions Engineer role within a B2B SaaS environment
• Are technically savvy and can simplify complex concepts for others
• Have a proven track record in client relationship management and advisory roles
• Possess excellent presentation and communication skills
• Can thrive in a fast-paced, collaborative environment
• Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding
• Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate
• Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges
• Ownership and autonomy: When things break, you fix first, explain later
• Relationships: You create bonds with your colleagues - building trust and sharing success
• Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher
• Open and direct: You share and receive feedback. You are open about what’s working and what not

Desirable

• We’re on the lookout for a Solutions Engineer who’s ready to dive in and make an impact
• Collaborate with sales team on business opportunities
• Deliver technical presentations and demos to prospects
• Respond to rfps and technical inquiries
• Act as trusted technical advisor to clients and prospects
• Identify upsell and cross-sell opportunities
• Drive product evolution based on customer feedback
• Collaborate with product management on feature prioritization
• Maintain deep knowledge of siena’s offerings and industry trends
• Provide technical guidance to internal teams and customers
• Design custom solutions for client needs
• Oversee complex implementations and resolve technical issues
• Design and execute pocs, analyzing results for improvements
• Work with engineering, product, and support teams
• Participate in cycle planning and product roadmap discussions
• Facilitate communication between technical and non-technical stakeholders
• Create and maintain technical documentation
• Develop internal training sessions
• Contribute to company knowledge base