Solutions Consultant, Siena
+ Opportunity for equity or stock grants
AI-powered customer service platform
Be an early applicant
AI-powered customer service platform
21-100 employees
Be an early applicant
+ Opportunity for equity or stock grants
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- Have 3-5+ years of experience in a solutions consulting role within a B2B SaaS environment
- Are technically savvy and can simplify complex concepts for others
- Have a proven track record in client relationship management and advisory roles
- Possess excellent presentation and communication skills
- Can thrive in a fast-paced, collaborative environment
- Are familiar with AI technologies and industry trends (bonus points!)
What the job involves
- We’re on the lookout for a Solutions Consultant who’s ready to dive in and make an impact
- Collaborate with sales team on business opportunities
- Deliver technical presentations and demos to prospects
- Respond to rfps and technical inquiries
- Act as trusted technical advisor to clients and prospects
- Identify upsell and cross-sell opportunities
- Drive product evolution based on customer feedback
- Collaborate with product management on feature prioritization
- Maintain deep knowledge of siena’s offerings and industry trends
- Provide technical guidance to internal teams and customers
- Design custom solutions for client needs
- Oversee complex implementations and resolve technical issues
- Design and execute pocs, analyzing results for improvements
- Work with engineering, product, and support teams
- Participate in cycle planning and product roadmap discussions
- Facilitate communication between technical and non-technical stakeholders
- Create and maintain technical documentation
- Develop internal training sessions
- Contribute to company knowledge base
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠 The flexibility to work from anywhere
- 🌞 Flexible working hours
- 💸 Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- 📖 Growth stipend
Company values
- Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds
- Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating.
- Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better
- Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it
- Raise the Bar: We're not just meeting standards, we're aiming for setting them
- Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks
- Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it
- Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Andrei Negrau
(CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(CMO)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
Salary benchmarks
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