Senior Customer Success Manager, Syndio
£90.1-98k
+ equity
More information about location
Pay transparency compliance solutions
Job no longer available
Pay transparency compliance solutions
101-200 employees
Job no longer available
£90.1-98k
+ equity
More information about location
101-200 employees
Company mission
To help companies eradicate workplace inequities and ensure every employee is valued for who they are and what they contribute to their company's' success.
Role
Who you are
- Minimum of 10+ years of demonstrated success in Customer Success, or related field
- Demonstrated track record in managing large enterprise Fortune 500 companies
- Proven ability to engage and multi-thread with C-Suite executives & SVP level
- You are passionate about our mission to measure, achieve, and sustain workplace equity
- You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment
- You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs
- You are willing to ask questions and turn to others for support and expertise
- You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite
- You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells
- You bring empathy, calm, and confidence to help customers overcome challenges
- You’re proactive, always two steps ahead to deliver what customers need next
- You are highly organized with excellent time management skills
- You’re excited to own and drive initiatives within Syndio that leverage and build your skills and interests
What the job involves
- We’re looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success
- You will own the relationship with your customers with a focus on delighting the key decision makers for each account
- This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools
- Provide advanced guidance, analysis as needed and mentorship to a dedicated portfolio of high-profile clients, steering them towards achieving complex workplace equity objectives
- Act as a recognized authority and trusted advisor, proactively engaging with clients to address intricate workplace equity needs, product advancements, client feedback, and emerging industry trends
- Collaborate closely with cross-functional teams including Implementation, Sales, Subject Matter Experts, and Product Development to ensure seamless support and exceptional client satisfaction throughout the customer journey
- Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references at an elevated level
- Analyze and distill evolving client needs, contributing to product direction by collaborating closely with Product and Development teams to deliver innovative solutions tailored to client demands
- Play a pivotal role in shaping Syndio's overarching customer service strategy, providing insights and recommendations to optimize onboarding, communication strategies, and ongoing client engagement as the company expands and scales
- Participate in advanced training programs to deepen expertise in workplace equity intricacies, encompassing advanced statistical techniques, analytics methodologies, and comprehensive understanding of pay equity legislation
- Within 1 month, you’ll have completed a comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. You’ll be ready to be an advocate for workplace equity and help customers achieve it
- Within 3 months, you’ll be fully ramped and supporting your own portfolio of customers
- Within 6 months, you’ll be growing a portfolio of customers, guiding the overall workplace equity strategy, playing an important role in customer renewal conversations, and influencing the product roadmap
Application process
- Chat with a member of our Talent Team: 30 min phone call
- Meet the Hiring Manager: 30-45 min zoom interview with VP of CS
- Virtual On-site: Two 30 min video interviews with our CS leads
- Finalist Stage: Take-Home Assignment + Mock EBR presentation
Salary benchmarks
Our take
As companies are making greater commitments to paying and treating their employees more equitably, Syndio offers them an analytics driven platform that enables them to more easily measure, achieve, and maintain this. The startup counts a number of Fortune 500 companies amongst its customers, including American Airlines, Salesforce, and Nordstrom.
Workplace equity is about much more than just boosting brand reputation. Recruitment and staff retention, company culture, and business performance have all been shown to improve with better DE&I results. Therefore, the draw of Syndio’s offering is quite clear - enabling businesses to convert verbal promises into measurable, provable outcomes.
Syndio’s growth since its 2016 launch has been impressive, with funding secured in 2022 allowing it to ramp up operations and scaling efforts. It also joined the London Stock Exchange Issuer Services Marketplace, becoming a trusted third-party service provider for listed companies - which gives it a chance to serve yet more impressive clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2022
$50m
SERIES C
Sep 2021
$50m
SERIES C
Total funding: $132.8m
Company benefits
- Best medical plans on the market (90% employee coverage, 50% dependents)
- Life & Disability paid by the company
- Stock options
Leadership
Maria Colacurcio
(CEO)Co-founded and was VP of Marketing at digital work collaboration platform Smartsheet. Co-founded and is a Board Member at Fair Pay Workplace. Has worked in managerial and directorial roles at Starbucks and Microsoft, and founded educators' professional development foundation Ideas Ignited.
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