Technical Support Engineer, Airbyte
$80-130k
+ Equity
More information about location
Open-source data integration platform
Job no longer available
Open-source data integration platform
101-200 employees
Job no longer available
$80-130k
+ Equity
More information about location
101-200 employees
Company mission
Making data available and actionable to everyone, everywhere.
Role
Who you are
- 1+ yrs of experience as any of the following: Data Engineering, Data Analysts, DevOps or QA Engineers,
- OR
- 3+ years as L2/L3 Technical Support Engineer, or similar roles
- Proficiency in: Github, Docker, writing Python code and unit tests, troubleshooting / stack trace interpretations
- Nice to know: CI/CD pipelines, Kubernetes, Helm, API, SQL, NoSQL, and Database concepts
- Growth mindset
- Experience working closely with Engineering / Developer teams and/or Engineering/Developer customers
- Excellent communication skills
- A passion for continuous learning and improvement (both at a personal and team level)
- You share our values
What the job involves
- The goal of the Technical Support Engineer is to provide world-class support to our Airbyte OSS Enterprise customer and set a new standard for community engagement in open source software (OSS)
- As a Technical Support Engineer, you will work directly with our open-source community as well as our Airbyte OSS Enterprise customers to make them successful in using the Airbyte product
- You will be the voice of the user and collaborate closely with your Technical Support Specialist teammates as well as work closely with the product and engineering teams to make sure key improvements are added to the roadmap
- You will triage user issues and write code to fix them
- Additional automation, engineering projects, and knowledge base articles to reduce support load and improve the product will be a key component in your workday
- Provide support to open-source Enterprise customers which includes users with development / engineering backgrounds
- Participate in once a day office hours to engage with our community
- Review contributor pull requests, make suggestions for improvements and edits, and green-light merging of changes to the codebase
- Bug fixing: working with internal and external engineers to identify, replicate, correct, and create PRs for review and merging
- Engineering tasks including automation, development, and other projects as necessary
- Document solutions and application behavior to grow our Knowledge Base both internally and externally, and help maintain support while scaling with growth
Our take
Historically, data teams have had to build and maintain their own data connectors, often having to work around pre-built connectors, as most “long tail” data connectors are not supported by closed-source ELT technologies.
Airbyte’s open-source data integration platform is setting the new standard of moving and consolidating data from different sources to data warehouses, data lakes, or databases, enabling teams to adapt pre-built connectors to fit their unique needs.
Over the last year, more than 9,000 companies have synced data using Airbyte, connecting PostgreSQL, Facebook Ads, Salesforce, Stripe, (and more) to destinations including Snowflake, BigQuery Databricks and Redshift. The company also made a strategic move in acquiring Grouparoo and integrating with Dagster.
The unicorn company has raised significant Series B capital (led by Altimeter Capital and Coatue Management). Since its launch in mid-2020, Airbyte has become the fastest-growing open-source data integration platform, and launched the first open-source Python library for moving data, indicating that it is well set to maintain its growth trend.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$150m
SERIES B
May 2021
$26m
SERIES A
Total funding: $181.4m
Company benefits
- Fully Remote Flexible Work Environment
- Heath/Dental/Vision/ Life Insurance
- 401k
- Short/Long Term Disability
- Co-Working Space
- 100% Travel Expenses Covered to Come Visit Headquarters
- Continuous Learning/Training
Company HQ
The Castro, San Francisco, CA
Leadership
Michel Tricot
(CEO)Founding Member & former Director of Engineering at rideOS. Previous Director of Engineering - Head of Integrations, Tech Lead, and Senior Software Engineer at LiveRamp, An Acxiom Company. Worked as Software Engineer at both Murex and Rapleaf (Senior), and was an R&D Engineer at FactSet Research Systems.
John Lafleur
(COO)Former COO, CEO, and Board Member at CodinGame. Co-Founder of As-App, StreamNation (former Head of Product), and Anaxi (former COO). Worked as a Technology Transfer Officer at Ecole Polytechnique.
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