Customer Engineer, Courier Health

• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Experience working in a Customer-facing role
• Strong ability to translate end-user functional issues into potential product enhancements
• Natural drive to take on challenges independently and to propose and lead improvements
• Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
• At least 4 years experience working as a data analyst, customer engineer or other similar role

Desirable

• Customer Engineering addresses an exciting range of technical customer needs
• This role sits within the Product team and interfaces closely with the Client Solutions and Engineering teams
• Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance
• Partner directly with technical stakeholders at the Customer to understand their data and business logic
• Define data required to support business use cases in Courier Health platform
• Define business logic necessary to apply to data to correctly load into Courier Health platform
• Validate that data in Courier Health matches expectations based on Customer systems
• Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
• Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc
• Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
• Ad hoc customer data analysis
• Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing