Service Lead, Obie
Billing
$51.4-85.6k
+ Stock Options
More information about location
Insurance for landlords and real estate investors
Open for applications
Insurance for landlords and real estate investors
101-200 employees
Open for applications
$51.4-85.6k
+ Stock Options
More information about location
101-200 employees
Company mission
To provide a simple, affordable, and transparent insurance experience for landlords and real estate investors.
Role
Who you are
- 2+ years of service/sales management experience in a P&C call center or start-up environment, effectively managing a team of 6 or more customer facing associates, preferably in billing units
- Active P&C license required
- Commercial lines experience with a proven track record of excellent customer interaction
- Experience at an MGA/MGU/Program Administrator and/or insurtech is preferred
- Proven track record utilizing Salesforce to measure and drive individual and team KPIs, with a focus on optimizing performance and enhancing customer service
- Excellent communication and presentation skills, both verbal and written, to effectively convey strategies and drive results
- Analytical and problem-solving skills with the ability to identify billing opportunities for improving customer experiences, quality of work and productivity
- Team-oriented mindset with the flexibility to adapt to evolving business strategies and priorities, fostering a collaborative and supportive work environment
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment, ensuring timely delivery of results
What the job involves
- As the Service Lead - Billing you will play a key role in managing a team of Virtual Assistants (VAs) responsible for billing operations. Your mission will be to establish a seamless operational structure, improve team engagement, and optimize performance management to ensure timely, accurate, and efficient service delivery in relation to billing functions
- You will report directly to the Head of Insurance Services and work closely with cross-functional teams to enhance our billing processes, ensure compliance, and deliver exceptional service
- Lead and coach a team of Virtual Assistants, providing clear direction and regular feedback
- Conduct regular 1:1 meetings and team huddles to foster engagement and accountability
- Drive engagement by addressing team needs, resolving friction points, and promoting collaboration
- Develop, maintain, and update Standard Operating Procedures (SOPs) in collaboration with the Service VA Lead
- Manage team schedules, time-off requests, and resource allocation to meet service level agreements (SLAs)
- Oversee distribution of cases, monitor team productivity, and address operational challenges proactively
- Analyze trends in productivity and quality, creating strategies for continuous improvement
- Document coaching notes and other administrative duties as required
- Handle customer escalations and complaints with professionalism and urgency
Application process
- Meet us and get to know Obie
- You'll first talk to Mary on a 30-minute call to determine whether we’re a good fit for one another. You’ll learn more about Obie and have the chance to ask about our company, team, culture, and product
- Meet the hiring manager
- Next, you'll have a 45-minute video interview with the hiring manager, Dana Markel, to assess your technical skills for the role
- Complete a Project Exercise
- This role requires strong insurance service leadership and management experience, so you’ll be presented with a short exercise to complete to provide you a chance to flex those muscles. You will be able to complete this exercise on your own time, so please be thorough and use the resources available to you. More on this when you get there!
- Meet the Team
- Since you'll be joining a close-knit team, we'll ask you to meet other people in the company so we get to know each other a bit better
Our take
Obie is transforming how landlords across the US access insurance for their properties. Through its tefch0druiven platform, landlords can easily get instant quotes, connect with the right insurance provider, and secure coverage - all without the hassle of paperwork or complicated processes. The company insurers over $25M in properties across all 50 states, offering a simple and affordable alternative to traditional insurance.
Focusing on small-to-medium-size rental properties, Obie addresses the challenges landlords face with poor pricing and inadequate coverage. By leveraging technology, the company provides customized, industry-best rates and a straightforward online experience.
Now the company plans to evolve further by utilizing its data and client base to potentially become its own insurance carrier. With strong funding to its name, the company is well-positioned for continued growth and to reshape the future of landlord insurance.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2023
$25.5m
SERIES B
May 2021
$10.7m
SERIES A
Total funding: $39.2m
Company benefits
- Medical, Dental, Life, Vision
- 401(k) Matching
- Pet Insurance
- Paid Parental Leave
- Hotel Discounts
- Telehealth
- Flexible Time Off
- L&D Stipend
- Wellness Stipend
- Benefit Support Tools
Company values
- Do Good: From the insurance process, to employee well-being, we're committed to leaving things better than we found them
- Be Curious: We never stop challenging ourselves to ask hard questions and explore new possibilities
- Play Fair: We value all respectful opinions, giving opportunity for all voices to be heard
- Stay Flexible: We adapt as we learn, working collaboratively to introduce new ideas and solutions
Company HQ
West Loop, Chicago, IL
Articles
Leadership
Ryan Letzeiser
(Co-Founder & CEO)They studied at Clemson University before working as a Real Estate Investment Analyst, and becoming an Investment Associate at Hudson Capital Investments. They joined MAC Properties in March 2015 as a Managing Member in 2015, before co-founding Obie in July 2018.
Salary benchmarks
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