Senior IT Manager, Dentolo
Workplace
Dental insurance
Job no longer available
Dental insurance
101-200 employees
Job no longer available
101-200 employees
Company mission
To make every patient able to smile carefree and unburdened, regardless of their financial situation.
Role
Who you are
- Hands-on experience in IT operations, particularly within workplace IT. This includes managing end-user devices, IT service desks, and infrastructure support
- Demonstrated experience in streamlining IT processes and implementing automation solutions to improve efficiency and reduce manual workloads. Experience with service management tools like Jira Service Management or automation platforms is crucial
- A solid background in managing IT incidents and service requests, maintaining high service levels, and ensuring minimal disruption to business operations. Familiarity with ITSM (IT Service Management) tools, such as Jira Service Management or ServiceNow, is highly desirable
- Experience in leading IT projects from conception to implementation, ensuring they are delivered on time, within scope, and within budget. Familiarity with Agile or other project management methodologies is a plus
- Strong expertise with Atlassian tools (Jira Service Management, Confluence, Opsgenie), Google Workspace, Slack, Okta (or similar), and Mobile Device Management (MDM) systems such as Jamf, Kandji, and Intune
- A proactive, solution-focused mindset with the ability to work independently and prevent future IT issues before they arise
- Strong analytical skills to diagnose and resolve complex IT issues, ensuring smooth IT operations
- Excellent written and verbal communication skills for interacting effectively with both technical and non-technical stakeholders
- You are fluent in both German and English
Desirable
- Experience with automation tools like Zapier, N8N, and Make to drive process efficiencies
- French language skills
What the job involves
- This is an important role at dentolo as we expand our offerings and capabilities, redefine our tech stack and continuously optimize for maximum growth, scalability and efficiency
- Overseeing IT Workplace, with a focus on managing and resolving complex 1st and 2nd level service/support requests
- Leading efforts to drive automation and continuous improvement of IT processes, including the implementation of new workflows
- Managing incident and service management processes to minimize disruption and ensure smooth IT operations
- Developing, delivering, and managing training programs and educational materials to enhance employees’ IT proficiency
- Contributing to and managing IT projects aimed at further improving employee enablement and overall IT infrastructure
Our take
The healthcare insurance industry has lacked a comprehensive approach that caters to the specific needs of individual customers. Dentolo saw that conventional insurance solutions often fell short, leaving people with uncertainties about unexpected medical expenses, especially concerning dental and pet health.
Dentolo has set out to address these challenges by offering more than just insurance. As an Insurtech company, it has developed holistic insurance solutions that are cost-effective and accessible to all. Committed to providing tailored solutions, Dentolo allows customers to prioritise prevention, access top-tier customer support, and gain peace of mind about the financial burdens associated with medical treatments for themselves and their pets.
In a significant move towards expanding its influence, Dentolo was acquired by Zurich Group Germany. Under this new ownership, Dentolo is poised for further growth and expertise development in the fields of dental and pet health. With a shared vision of dynamic processes and customer-focused actions, Dentolo is on a trajectory to continue providing holistic insurance solutions, while constantly enhancing it offerings to ensure a brighter and more secure future for its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (1 round)
Jul 2017
$3.6m
SEED
Total funding: $3.6m
Company benefits
- Coaching hours at nilo.health
- Free dentolo additional dental insurance
- Work remotely or in the office
- Bright office right in the heart of Berlin, dogs welcome!
- Legendary summer and Christmas parties
- Regular team events
- Swapfiets membership or subsidized BVG ticket
- Further training budget of €750 annually
- Regular (360 degree) feedback
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Julian Benning
(Co-Founder)Previously served as Business Intelligence Manager for Lendico, M&A Analyst for Arma Partners, and Global Venture Developer for Rocket Internet SE.
Philipp Krause
(Co-Founder & CEO)Previously founded and acted as MD for idvos. Most recently served as Global Venture Development Manager for Rocket Internet AG and as Country Manager of Germany & Austria for Lendico.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job