Manager of Onboarding Department, Anrok
$160-200k
Offers Equity
More information about location
3 days a week in office
Sales tax solution for SaaS businesses
Open for applications
Sales tax solution for SaaS businesses
21-100 employees
Open for applications
$160-200k
Offers Equity
More information about location
3 days a week in office
21-100 employees
Company mission
To be the compliance platform powering the digital economy.
Role
Who you are
- 5+ years leading customer-facing SaaS teams, including 2+ years managing and scaling onboarding/implementation teams from 5 to 15+ people
- Proven success managing enterprise implementations ($100K+ ARR) and improving key metrics (time-to-value, completion rates, NPS) through process innovation
- Strong executive presence with ability to influence cross-functionally and engage confidently with C-suite customers and internal leadership
- Deep expertise in SaaS implementation methodologies, project management, and tools (Salesforce, customer success platforms). Knowledge of sales tax and fintech space is a plus
- Data-driven leader who combines customer insights with analytics to inform strategic decisions
- Customer-obsessed with strategic thinking, operational rigor, and comfort-building processes in ambiguous, high-growth environments
What the job involves
- We're seeking an experienced leader to build and manage our Onboarding function as we scale our customer base and expand our enterprise offerings
- As Manager of the Onboarding Department, you'll lead a team of onboarding managers responsible for guiding our most valuable customers through their implementation journey. You'll be instrumental in defining our onboarding strategy, optimizing processes, and ensuring exceptional customer experiences that drive long-term value
- This role reports to the Head of Activation and works closely with Sales, Solutions Engineering, Tax, and Customer Success teams to ensure seamless customer transitions from sale to successful platform adoption
- Build, lead, and scale a high-performing team of Onboarding Managers serving SMB through enterprise accounts
- Develop career frameworks and coaching that elevate team capabilities in enterprise customer management, project coordination, and technical execution
- Establish performance metrics and conduct regular reviews to drive continuous team development and excellence
- Design and implement scalable onboarding processes that accelerate time-to-value while maintaining exceptional customer satisfaction
- Lead continuous improvement initiatives informed by data analysis, customer feedback, and cross-functional insights
- Serve as an escalation point for complex customer issues, coordinating across senior leadership, sales, solutions engineering, business operations, and product teams to drive resolution
- Champion the voice of the customer in leadership discussions and strategic planning, translating onboarding insights into product roadmap priorities and process improvements
- Create and maintain comprehensive onboarding playbooks, training materials, external collateral, and best practice documentation
- Drive customer adoption and early value realization during onboarding to establish strong retention foundations
Our take
Software is becoming an increasingly taxable enterprise, in increasingly nuanced and jurisdiction-specific ways thanks to new rulings in the late 2010s. SaaS companies need to keep track of both their physical and economic nexuses, leaving many companies scrambling to stay compliant. Anrok has developed a simple API-based solution to help companies get there.
Anrok's no-code, out-of-the-box tool helps businesses easily calculate sales tax monitoring, calculation, and remittance wherever their product is used, and easily identify new exposures. It’s a simple solution to a complex problem, and the result for Anrok has been impressive funding and strong growth in the short few years it’s been in operation.
This will in part be thanks to the company’s astute pricing model: much like SaaS businesses themselves, it’s based on demand. This makes it scaleable enough to encompass both smaller and enterprise SaaS clients. This, in turn, means Anrok’s addressable market within the SaaS sector is substantial. And that’s a sector that in itself is continuing to see remarkable growth. All this makes it a promising, and as of yet fairly unchallenged, position that Anrok is carving out.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2022
$2m
SEED
Mar 2022
$0.2m
SEED
Total funding: $2.2m
Company benefits
- Company-wide holidays and paid time off
- 100% paid medical, dental, and vision
- Generous parental leave
- Bi=annual company-wide offsite or onsites
- One Medical membership
- Learning and development stipend
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Michelle Valentine
(CEO)A Stanford grad, who worked in Investment Banking at Goldman Sachs, and then on Product at Airtable. Has also worked as an Investor at Index Ventures, and independently as an Angel with M Valentine LLC.
Kannan Goundan
(CTO)Has extensive experience as a Programmer at ViaSat, Fortify Software, Dropbox, and Airtable.
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