IT Support Engineer, Scale AI
$84-105k
5 days a week in office
Training and validation data for AI applications
Open for applications
Training and validation data for AI applications
1001+ employees
Open for applications
$84-105k
5 days a week in office
1001+ employees
Company mission
To accelerate the development of AI applications.
Role
Who you are
- 2+ years of corporate IT experience
- Expert Level Administration of Google Workspace, Slack, Zoom, Okta, Azure AD/M365
- Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
- Familiarity with MDM Services preferably Jamf and Intune
- Familiarity with Zoom Rooms and the Zoom admin console
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
- Security and Compliance-focused mindset
- This role is 100% in office, at our San Francisco headquarters
Desirable
- Experience with building out offices
- Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency
- Experience with IT procurement
- Experience managing and troubleshooting network infrastructure (routers, firewalls, VPNs) to ensure seamless connectivity across diverse office environments
- Familiarity with ITSM frameworks
What the job involves
- In this position, you’ll be the driving force behind our technology infrastructure, creating streamlined and scalable IT solutions that simplify complex challenges
- You’ll work closely with leadership and cross-functional teams to build a robust digital backbone that not only supports our day-to-day operations but also fuels our growth
- If you’re passionate about technology, eager to innovate, and thrive in a fast-paced environment where no two days are the same, we’d love to have you shape the future with us
- Onboard and off-board employees, which includes: leading new hire orientations, provisioning and de-provisioning hardware, accounts, and access
- Provide general IT support to all global Scale employees
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
- Own IT asset management and ensure accurate and actionable records are kept of required equipment
- Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
- Create and update technology documentation for internal IT teams and for Scale employees
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. By positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jun 2025
$14.3bn
LATE VC
May 2024
$1bn
SERIES F
Total funding: $15.9bn
Company benefits
- Health, Dental & Vision Coverage: Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options
- Easy to use 401(K): Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
- Wellness Fund: We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more
- Virtual Social Activities: Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships
- Learning & Development: We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey
- Flexible Work Hours: Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule
- Generous Paid Time Off: Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed
- Commuter Benefits: Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute
- Parental Leave: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Alexander Wang
(CEO)Dropped out of a bachelors degree at MiT in Computer Science and Mathematics. Previously worked for 2 years as a Software Engineer and Algorithm Developer in the finance industry and 2 years as a Tech Lead at Quora. Youngest founder funded by Accel as a teenager.
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