IT Administrator, Halcyon

• An ideal candidate will have strong technical knowledge, excellent problem-solving skills, and the ability to communicate complex solutions effectively
• As part of a collaborative team, they must be proactive, customer-focused, and adaptable to evolving IT challenges
• Minimum of 3 years' experience in user support or service desk operations, providing procedural and technical assistance as part of a collaborative team
• Proven ability to quickly learn and master new technical skills or technologies, ensuring the team stays ahead of evolving IT needs
• Strong problem analysis and troubleshooting skills, working alongside colleagues to resolve issues effectively
• Excellent communication and collaboration skills, fostering teamwork and knowledge sharing
• Ability to work independently while also embracing an all-hands-on-deck mentality to support team initiatives
• Experience managing MDM solutions at scale, particularly Jamf and Intune, ensuring smooth deployment and device management as a collective effort
• Strong general networking knowledge including DHCP, DNS, and TCP/IP, especially as they relate to troubleshooting

Desirable

• Halcyon’s goal is to deliver a revolutionary anti-ransomware solution that best protects our customers from ransomware
• Aligned with this goal, we are looking for an IT Administrator to provide advanced technical support and ensure the seamless operation of our IT infrastructure
• This role requires hands-on expertise in managing devices, identity management, security solutions, and SaaS applications while responding to escalated technical issues
• The goal is to empower our internal team by maintaining a secure, efficient, and well-supported IT environment, allowing them to focus on delivering our solutions to customers
• This is a team effort requiring an all-hands-on-deck approach to ensure the best possible IT support and system reliability
• Provide advanced technical expertise as the escalation point for helpdesk requests, ensuring complex issues are resolved efficiently. This is a team effort, requiring an all-hands-on-deck approach
• Manage employee onboarding and off-boarding, including device procurement and provisioning, retrieval, and secure data erasure, ensuring smooth transitions
• Oversee the configuration, security, and compliance of employee computing devices (Mac, Windows, Linux) globally, utilizing MDM solutions to ensure proper software deployment, patching, and access control
• Administer SaaS applications, ensuring security, access control, and integration with enterprise systems
• Operate identity management systems, enforce security permissions, track software licenses, and maintain user access across cloud environments
• Maintain endpoint protection tools, monitor security threats, and enforce compliance policies across all corporate devices
• Support and administer corporate collaboration tools ensuring optimal functionality
• Develop automation for IT processes (onboarding, off-boarding, system management) using scripting and workflow automation tools to improve efficiency