Senior Product Manager, AirHelp
1-5 days a week in office
Claims management company for flight disruptions
Posted today
Claims management company for flight disruptions
201-500 employees
Posted today
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- Strategic thinking: You can translate market needs and business goals into a compelling product vision and roadmap
- Analytical prowess: You possess strong data analytics skills and are comfortable working with complex datasets to extract meaningful insights and drive product decisions
- Algorithmic acumen: You have a solid understanding of algorithms and processes, with the ability to analyze and optimize them for performance and accuracy
- Excellent communicator: You can clearly and concisely communicate complex technical concepts to both technical and non-technical audiences
- Problem solving: You’re adept at identifying challenges, proposing creative solutions, and driving their implementation
- Technical foundation: Your background includes previous experience in engineering or data science, giving you a strong technical understanding of the systems you’ll be managing
- Airlines advantage (big plus!): Knowledge and hands-on experience within the airline industry — particularly in areas like flight planning, fleet management, or air traffic control, will give you a significant edge
- User-centric mindset: You’re passionate about understanding user needs and building products that truly solve their problems
What the job involves
- As our Product Manager, you'll be at the heart of our product strategy, driving the development and evolution of three key systems:
- Intelligent legal eligibility engine: You’ll own the product roadmap for our core system that determines flight claim eligibility
- This involves understanding regulations, algorithm analysis, and a drive to boost accuracy and efficiency
- Automation powerhouse: You’ll champion automation and and streamlining data and document validation
- Your focus will be on identifying bottlenecks, designing process flow automation solutions, and ensuring seamless data flow
- Global flight data platform: You’ll be instrumental in shaping our comprehensive system for gathering, storing, and managing real-time, extensive data on flights worldwide
- But it doesn't stop there – you’ll be the creative force behind how we leverage this rich data to develop products and features that genuinely help air passengers navigate the complexities of travel disruptions
- Think smart alerts, predictive insights, and personalized support
- Reporting To: Michal Czyz
Application process
- Recruiter interview
- Psychometric assessment
- Hiring Manager interview
- Recruitment Task
- Meeting the Team
- Interview with CPO
- Offer call
- Welcomr on board!
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2016
$12m
SERIES A
Mar 2014
$0.3m
SEED
Total funding: $12.3m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at AirHelp