Customer Success Manager, Verve Motion
Office located in Cambridge, MA
Developer of safety exosuit for labor-intensive industries
Job no longer available
Developer of safety exosuit for labor-intensive industries
21-100 employees
Job no longer available
Office located in Cambridge, MA
21-100 employees
Company mission
To improve the limits of human performance and safety, allowing people to perform better for longer.
Role
Who you are
- We are looking for an experienced and talented individual to drive Verve’s commercialization and go-to-market strategy
- If you have a passion in developing and commercializing next-generation wearable systems to protect and empower our workforce, apply!
- We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook
- If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you
- An understanding of effective coaching and training techniques
- Unparalleled work ethic and customer-focused attitude who brings value to their relationships
- Experience leading large group trainings or classes
- Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales
- Experience training, coaching, developing, or leading people
- Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude
- Strong listening, analytical skills and are detail oriented
- A high level of professionalism and approachability
- Strong time management and organizational skills
- Thrive in a dynamic and collaborative environment
- Experience: Mid Level
What the job involves
- Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance
- In this role, you will be working with a team of highly-talented team members that are leaders in their respective disciplines
- Our team is looking for a Customer Success Manager
- You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide
- You will manage a portfolio of accounts and serve as the point of contact for each
- You will ensure that each and every customer and user of our technology is engaged with Verve’s product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward
- You will work within all facets to support Verve’s growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis
- Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites
- Manage customer deployments, trainings, support and overall product adoption
- Develop and create proactive programs and product concepts to improve the overall end user experience and adoption
- Track and monitor all end user activities to drive adoption and overall product success
- Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites
- Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team
Our take
Whilst large-scale warehouses are beginning to replace human laborers with robotics, this is not an affordable option for the majority. However, intensive labor jobs at warehouses can, unfortunately, be damaging to the human back, hips, and body in general, presenting massive demand for innovations that can make their job easier.
Verve Motions develops a “one size fits most” safety exosuit for labor-intensive industries, a wearable technology that leverages advanced robotics, apparel design, and motion tracking to remove 30% of strain when conducting physically strenuous tasks. The company claims the exosuit supports the back and hips, improves lifting form, and lowers fatigue and soreness, ultimately improving worker safety and work quality.
While people may critique Verve Motions’ technology for its potential to be intrusive in the workplace, the company claims that its exosuits take 30 seconds to put on, only activate when assistance is needed, and are as comfortable as regular clothes. Through this innovation, the company shows great potential to disrupt the market by improving worker safety and satisfaction while simultaneously boosting their productivity and endurance. Series B funding awarded in 2023 will go some way towards the company's goals of market expansion and scaling its manufacturing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Dec 2023
$20m
SERIES B
Jul 2021
$15m
SERIES A
Total funding: $35m
Company benefits
- Stock options
- Generous premium coverage for medical and dental insurance
- Unlimited PTO
- The opportunity to make an immediate impact in a fast-growing start-up and industry
- Wear robots at work!
Company HQ
North Cambridge, Cambridge, MA
Leadership
Ignacio Galiana
(CEO)Staff Engineer and Program Manager of Wearable Robotics for Wyss Institute for Biologically Inspired Engineering from 2014 to 2020.
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