Customer Success Manager, Radar
$120-155k
OTE
$100-135k
BASE
+ Stock options
More information about location
Office located in Union Square, NY
Location infrastructure for mobile & web apps
Open for applications
Location infrastructure for mobile & web apps
101-200 employees
Open for applications
$120-155k
OTE
$100-135k
BASE
+ Stock options
More information about location
Office located in Union Square, NY
101-200 employees
Company mission
To connect digital experiences to the physical world with a location platform for every app, every device, and every developer.
Role
Who you are
- 2+ years of customer success experience
- Strong written and verbal communication skills
- Exceptional organizational skills with a track record of meeting deadlines, coordinating projects from start to finish, and managing time thoughtfully across competing priorities
- Goal-oriented mindset; you take initiative to get things done and are motivated by results
- Eagerness to develop and expand technical expertise and domain knowledge
- Customer success, project management and/or implementation experience, a plus
- Experience working with retail, QSR or mobility customers, a plus
What the job involves
- Radar is growing our Customer Success team to support our expanding customer base
- You’ll serve as a consultative business partner, helping customers maximize the value of their location-based initiatives
- As an early hire on the Customer Success team, you’ll get the chance to shape our CS function and have lots of autonomy and impact. You will report to our VP of Customer Success
- Develop an in-depth understanding of the Radar platform and related technical concepts to support customer implementations and facilitate value realization
- Oversee email support inquiries, collaborate with internal teams to resolve technical issues, and escalate customer health risks to CS leadership
- Ensure customer success and retention by building strong relationships and knowledge of your customers’ organizations and goals
- Proactively identify opportunities for customers to expand their usage of the Radar platform and realize increased value over time
- You’ll be working with:
- Carly Pietrobono, VP of Customer Success
- Coby Berman, COO and Co-Founder
- Lily Zalla, Strategic Customer Success Manager
- Our Sales and Solution Engineering teams
- Our Engineering team
Our take
Radar connects digital experiences to the real world by supplying companies and brands with real time location data on their users. Developers integrate Radar into their apps and then create geofences around physical locations. These trigger notifications for users when they enter.
Unlike most of its competitors who monetise the data collected, Radar prices its platform based on the number of active users. It has attracted investors from a number of impressive funds including Accel. The platform itself was built with the highest form of privacy and security controls, at the same time educating users around building location-based experiences the right way.
At a time when privacy is paramount, this focus has propelled Radar's growth to dizzying heights, and the company has secured good levels of funding. This has been invested in scaling operations, expanding its team, improving platform capabilities and broadening its reach across key verticals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$55m
SERIES C
Feb 2020
$20m
SERIES B
Total funding: $85.5m
Company benefits
- Health, dental, and vision insurance with 100% coverage for employees
- 12 weeks of paid parental leave
- Office culture - most of our team works from our well-appointed NYC office Monday through Thursday
- Stock options
- 401(k) plan with 4% match
- Unlimited PTO
- Flexible work hours
- Summer Fridays
- Regular team events
Company values
- Walk a mile - We take the time to deeply understand the needs of our customers and the technical nuances of how our product solves them
- Push the pace - We know that every day matters in a startup. We think that a week is a long time. If we’re behind, we do whatever it takes to catch up
- Play offense - We’re proactive, not reactive. We create our own opportunities instead of waiting for them to come to us
- Raise the bar - We have extremely high standards. We strive for excellence and challenge each other to do the best work of our careers
- Enjoy the ride - We realize that startups are hard, so we support each other and take time to celebrate wins along the way
Company HQ
Greenwich Village, New York, NY
Articles
Leadership
Nick Patrick
(CEO)After working as a Program Manager for Microsoft, they took an MBA at Harvard Business School and worked in Product Management at Foursquare and Handy. They co-founded Radar in May 2016, serving as CEO.
Coby Berman
(COO)Started their career in Business Development at SeekGeek and Foursquare before moving on to become Director of Sales at mPartical, a mobile data automation platform.
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