Customer Success Manager, Coactive
$133-163k
+ Equity grants
More information about location
3+ days a week in office (San Jose, CA)
Visual data analytics platform
Be an early applicant
Visual data analytics platform
21-100 employees
Be an early applicant
$133-163k
+ Equity grants
More information about location
3+ days a week in office (San Jose, CA)
21-100 employees
Company mission
To empower data practitioners and data-driven teams to unlock insights in unstructured image and video data.
Role
Who you are
- 5+ years of relevant experience in a customer-facing role, including customer success management, account management, or client services, with a minimum of 2 years dedicated to supporting complex enterprise customers
- Deep understanding of customer experience principles with the ability to clearly articulate the value proposition to clients
- Exceptional communication and interpersonal skills that facilitate connections with both technical and non-technical stakeholders, including executive sponsors
- Proven ability to manage multiple customer accounts and initiatives simultaneously while maintaining high service standards
- Strong problem-solving capabilities and a strategic mindset focused on driving customer success
- Technical Aptitude - While we will provide training on Coactive’s solutions and technologies, our customers and products are inherently technical. A genuine interest and curiosity in learning about these concepts is essential
- Collaborative Team Player - This role involves working closely with our key growth customers, requiring strong alignment with Sales, Professional Services, Tech Services, and the broader Coactive ecosystem
- Flexibility to travel as required to meet customer needs
What the job involves
- As a Customer Success Manager (CSM) at Coactive, you will play a critical individual contributor role as the primary point of contact for our enterprise accounts, dedicated to ensuring their successful adoption, maturity, business value realization, and growth with our solutions
- To that end, you will manage the internal orchestration of efforts required from solutions, product, support, and sales teams to advocate for customer needs and drive their success
- Your main goal will be to be the company expert on the Coactive customer experience, providing support and guidance both internally and externally as customers navigate their journey with Coactive’s solutions
- Serve as the primary point of contact for enterprise customers, fostering long-term relationships to guide them toward successful adoption and realization of business value with our solutions
- Understand customers' unique needs and develop tailored strategies to facilitate their growth and maturity with our product offerings
- Manage the internal orchestration of resources from solutions, product, support, and sales teams to ensure alignment with customer needs and objectives
- Provide ongoing guidance to enhance customers' understanding and utilization of our solutions, supporting their journey toward maximizing product value
- Advocate for customers by effectively coordinating support requests, resolving issues, and ensuring a seamless customer experience
- Gather and analyze customer feedback to communicate insights for continuous product improvement and enhancement of customer success strategies
- Maintain a deep understanding of our product offerings and industry trends, enabling you to serve customers effectively and provide relevant advice
- Collaborate with sales teams to identify opportunities for renewals and upsells through successful product adoption and customer satisfaction
- Occasionally travel to customer sites for meetings, presentations, and relationship-building activities as needed
- Co-develop and continuously refine the customer success playbook for Coactive to align with evolving customer needs and company goals
Our take
CoactiveAI is on a mission to help humans and machines work together by empowering data practitioners and data-driven teams to unlock insights in unstructured image and video data.
The company is ahead of the curve with its focus on visual data, which is becoming increasingly part of everyday life, now occupying well over 75% of all Internet traffic. CoactiveAI makes this data useful by bringing it into the world of Structured Query Language (SQL), providing information from visual data that can inform business decisions.
Though only founded in 2021, CoactiveAI's founding team has experience working with the first generation of modern machine learning systems at Google, Facebook, Pinterest and eBay. The company has secured impressive funds to expand operations, development efforts, and business reach.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2024
$30m
SERIES B
Mar 2023
$10.4m
SERIES A
Total funding: $40.4m
Company benefits
- 100% medical, dental & vision coverage for you
- Medical, dental & vision partially covered for your dependents
- 401K
- Unlimited PTO
- An allowance to set up workstations however you want
- A supportive environment with opportunity for growth
- Social events ranging from happy hours and hiking to board game nights and games of Mario Kart
Company HQ
Horace Mann, San Jose, CA
Leadership
Cody Coleman
(CEO)Previously served as a Founding Member for MLCommons, Founding Partner for MLPerf, and as an Intern for Facebook.
Salary benchmarks
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