B2B Business Account Manager, Wayfair
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Proven experience in outbound sales with consistent success in exceeding performance expectations
- Experience managing and growing a book of business (preferably B2B), strong business acumen and understanding of the sales cycle
- Self-motivation, reliability, and adaptability to thrive in a fast-paced, high-growth industry
- Ownership in your professional and sales development plans
- Strong written and verbal communication
- Experience with email, video conferencing, CRM, and spreadsheets (Preferred: Proficiency with Salesforce.com, Google Suite)
What the job involves
- As a Business Account Manager, you will be responsible for owning, managing and growing a book of business
- In this role you will be responsible for establishing new relationships, prospecting new business, and growing existing accounts through proactive sales outreach
- In addition, you are expected to leverage sales and service partners to support the customer journey and their relationship with Wayfair Professional
- Maintain and grow your book of business
- Engage in consistent and proactive communication activities such as calls, emails, and meetings with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunities
- Exemplify relentless focus on the customer experience every step of their journey; from onboarding them to the program to supporting mature customer relationships as they expand their business with Wayfair Professional
- As a subject matter expert on Wayfair Professional, guide our customers through their Wayfair Professional experience, showcasing our diverse range of products and services and tailoring solutions to their specific needs
- Meet or exceed all sales metrics, not limited to but including, revenue and productivity goals
- Effectively collaborate with peers, stakeholders, and suppliers to provide an exceptional customer experience
- Exhibit a problem solving, solution driven mindset
- Leverage Wayfair’s People Principles as a North Star in all that we do
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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