UX Content Strategist, Cloudflare

• Excellent verbal, written, and interpersonal communication skills
• 3 - 5 years experience with content strategy, content design, UX writing, or similar experience
• Experience creating style, voice, and tone guidelines
• Interest and comfort with technical subject matter
• Familiarity with Figma, Miro, or other visual collaboration software
• Bachelor's degree or higher in English, Communications, Journalism, or a related field with UX-intensive experience and/or a technology emphasis

Desirable

• As a UX Content Strategist at Cloudflare, you play an important role in the Product Content Experience (PCX) team, partnering with product managers, designers, engineers, customer-facing teams, and users to create simple, straightforward content for the product
• This role is a mix of content strategy, content design, and UX writing where you will have the opportunity to align user goals with business objectives
• You will be responsible for ensuring in-product content is usable, consistent, and inclusive
• You are an ideal candidate if you love to tell stories, to solve problems, and want to help make the internet a better place
• If you are excited about being the customer advocate by creating an outstanding customer experience with in-product content, come help us make the internet better!
• Write, design, support, test, and improve in-product content that makes Cloudflare products easier to use
• Give and solicit feedback from Product Managers, Product Design, Engineers, and other stakeholders to ensure the best in-product content experience
• Advocate for customers and their user experience by validating user behavior with research
• Develop in-product content strategies, information architectures, and style guidelines
• Collaborate daily with peers cross-functionally, contributing to the clarity and usability of the product experience
• Evaluate and implement industry standards in content design
• Work independently and manage multiple, simultaneous projects