Staff Solutions Engineer, Twelve Labs

• Ability to attain, or already hold a TS/SCI clearance
• Must be a US Citizen and eligible to maintain clearance
• Willing to work on-site at customer locations in DC/VA/MD area (up to 40-60% of time)
• Comfortable working in SCIFs and other secure facilities
• BS degree or higher in Computer Science, Engineering, Mathematics, or related technical field or equivalent experience
• 3+ years of software engineering, ML engineering, or technical solutions experience
• Strong coding ability in Python, or similar languages
• Experience with cloud platforms (preferred: AWS. acceptable: Azure, GCP) and containerization (Docker, Kubernetes)
• Working knowledge of APIs, microservices, and modern software architecture
• 1+ years deploying or operating software in government networks (classified or unclassified)
• Familiarity with federal security frameworks (RMF, NIST 800-53, FedRAMP, FISMA, STIGs)
• Understanding of government procurement, workflows, and operational environments
• Technical breadth: Can quickly learn new technologies, frameworks, and customer systems
• Customer obsession: Genuinely curious about understanding mission problems, not just deploying software
• Ownership mentality: Takes full responsibility for customer outcomes—no "not my job" mindset
• Execution speed: Thrives in fast-paced environments and ships working solutions quickly
• Communication skills: Can translate between technical implementation and mission impact
• Adaptability: Comfortable with ambiguity, changing requirements, and evolving customer needs

Desirable

• We're seeking an exceptional Solutions Engineer to directly support US public sector customers
• In this role, you'll be the human bridge between TwelveLabs' powerful video understanding platform and mission-critical government operations
• You won't be a consultant who shows up with a pitch deck
• You'll be a technical owner who ships production solutions, someone who can understand an agency's workflow on Monday, architect a solution using our video AI models by Wednesday, and have a working prototype deployed by Friday
• This role combines the autonomy of a startup engineer with the impact of supporting critical government missions
• You'll work in small, agile teams and own end-to-end execution of high-stakes projects that directly serve the public good
• Deploy Video Understanding Solutions in Government Environments:
• Embed directly with federal, state, and local government customers to understand their video analysis workflows, pain points, and operational requirements
• Design and implement video understanding solutions using TwelveLabs' platform (semantic search, scene detection, object tracking, activity recognition, summarization) on government networks
• Deploy our multimodal AI models in AWS GovCloud, Azure Government, FedRAMP environments, classified networks, and on-premises secure facilities
• Build custom pipelines integrating TwelveLabs APIs with government systems like Palantir Foundry, Salesforce, SharePoint, and agency-specific platforms
• Own Technical Delivery & Customer Success:
• Serve as the primary technical point of contact for your assigned customers—you own their success
• Rapidly prototype solutions using real customer data and operational requirements
• Translate mission needs into technical implementations, whether that's building video search interfaces, automated monitoring workflows, or content analysis systems
• Troubleshoot complex production issues in secure environments and maintain high system availability
• Navigate Government Security & Compliance:
• Manage engagement post deployment in air-gapped networks, classified systems, and secure facilities
• Prepare and deliver security documentation for ATOs (Authority to Operate), CTFs (Certification to Field), and RMF compliance
• Work within NIST, FedRAMP, FISMA, and federal security frameworks
• Interface with government security teams, ISSOs, and AOs to ensure compliant deployments
• Build the Bridge Between Field & Product:
• Bring field learnings back to product and engineering teams to shape the roadmap
• Identify patterns across customer deployments that can be productized into platform features
• Contribute to internal tooling, deployment automation, and reference architectures
• Collaborate with ML engineers to optimize model performance for government use cases
• Drive Strategic Relationships:
• Build trusted relationships with government program managers, technical leaders, and end users
• Present technical solutions to senior government leadership and agency stakeholders
• Understand customer missions deeply enough to propose solutions they didn't know were possible
• Represent TwelveLabs at government conferences, industry days, and agency briefings

• This role may require participation in on-site interviews and/or completion of in-person onboarding processes