Director of Product Management, Live Nation
Global Point of Sales
$172-216k
More information about location
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
$172-216k
More information about location
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- 10+ years in a fast-paced technology company successfully launching products in the areas of enterprise technology
- Prior experience managing a modern web-based Platform to host B2B applications for clients
- Ability to simplify difficult problems into solvable tasks that can be acted upon
- General experience with venue box office operation
- POS payment processing and supporting EMV/NFC hardware applications
- Experience with B2B platforms a strong plus
- Proven ability to manage multiple projects involving internal and external clients
- Fluent with agile software development methodologies
- Experience being looked to as a thought leader and an advocate for change
- Prior experience working with geographically distributed teams is highly desired
- Fluency with data analysis, A/B Testing, and statistics
- Some hands-on experience with programming or SQL
- Management experience is highly desired
- Excellent written and verbal communication skills; online and in-person presentation skills a must
- Strong people management skills with demonstrated experience managing and developing teams of product managers
- Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions
- Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly
- Self-starter, comfortable leading change and getting things done
- Experience with data analytics or business intelligence platforms preferred
What the job involves
- Reports to: Vice President Product, TM1
- The Director of Product, Global Point of Sales will partner across the company and across the globe to identify opportunities to drive both client and internal company value through client empowered global point of sales solution(s)
- This leader will evolve the POS tools to drive increased fan engagement, enabling increased ticket sales as the Live Entertainment changes
- The POS are a critical part of Ticketmaster’s global operations, client empowerment and digital strategies
- Through a comprehensive and strategic approach to the tools’ user experience design, functional components, and service offerings you will be driving the vision and priority that drive the TM1 POS end-user experience and enable Ticketmaster’s enterprise operations and clients to operate more efficiently
- Establish vision for global POS, partnering with internal and external stakeholders to identify areas of innovation to drive client value
- Coordinate and drive consensus with Senior Leadership on short term vs. long term strategic initiatives
- Problem solve issues with dependencies and partner with engineering and TM1 teams to evolve architecture to better support globalization and innovation
- Collaborate with payment and hardware teams to evaluate opportunities to drive next generation client value and internal cost savings
- Lead company-wide product initiatives to deliver value to clients
- Prioritize and manage high-level business requirements for both internal and user-facing products and services while also rolling up your sleeves and providing detailed guidance on individual projects
- Define and maintain strategy and roadmap for multiple product lines, prioritizing team efforts to deliver incremental near-term value while working toward long term vision
- Manage and mentor a team of experienced product managers with a wide set of responsibilities and skill sets
- Clearly articulate product concepts to engineering, executive, UX/UI, legal, finance, client, and customer service teams alike
- Regularly communicate product roadmap and status of key initiatives to internal stakeholders and executives
- Establish Product Management best practices within the team, building an organization focused on thoughtfully delivering business value
- Understand and discuss technical concepts, and propose new product ideas with non-technical and technical employees
- Manage a set of portfolio products that provide specialized functionality to serve key strategic or evolving segments of the business
- Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies
- Ship stable products and scale them with a focus on quality
- Evangelize product with go to market partners across the company
Application process
- If you would like to be considered for this role, please submit your application by January 1st
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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