Senior Associate of Risk Operations, Flex
$85-96k
+ Equity
3 days a week in office
Flexible rent payment application
Be an early applicant
Flexible rent payment application
501-1000 employees
Be an early applicant
$85-96k
+ Equity
3 days a week in office
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- 2-4 years of experience in operations, risk operations, or a related function within financial services
- Proven ability to implement and manage operational processes with a high degree of precision
- Analytical mindset with experience tracking operational KPIs and synthesizing data to inform decision-making
- Strong cross-functional collaboration skills with a track record of working effectively with product and customer support teams
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and manage multiple priorities with minimal oversight
- Comfortable using Google Sheets for logging and tracking data, familiarity with basic formulas is a plus
What the job involves
- We are looking for a highly motivated and detail-oriented Senior Associate, Risk Operations to join the Risk Operations team at Flex
- This role will support the credit domain and will focus on scaling key credit risk initiatives such as direct deposit and income verification
- Plus, the role will play a key role in standing up operational processes for new credit initiatives (i.e. cash flow underwriting)
- Build and maintain standard operating procedures (SOPs) for new and existing credit risk initiatives; ensure SOPs are aligned with credit policy and risk objectives Train supporting BPO team on procedures and monitor the team for accuracy and quality through regular reviews and performance checks
- Monitor contact rates, support tickets, and customer complaints to identify high-friction experiences; escalate insights to stakeholders to ensure credit risk policies and the product experience are effective in not driving unnecessary customer pain
- Collaborate closely with the support team to ensure they are equipped with the appropriate macros, FAQs, and training materials to effectively address customer questions related to credit risk initiatives
- Identify and drive process improvements that increase efficiency, reduce errors, and limit customer contacts
- Conduct root cause analyses on operational issues and escalate insights to appropriate teams for resolution
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
Salary benchmarks
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