Customer Service Specialist, GoHiring
Automated job posting & recruiting analytics
Open for applications
Automated job posting & recruiting analytics
21-100 employees
Open for applications
21-100 employees
Company mission
To perfect automated multiposting so that companies can reach the right candidates in no time.
Role
Who you are
- Full written and spoken fluency in German and English
- You have gained professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products
- You thrive on supporting others and communicating clearly comes naturally to you, whether it’s via email, phone, or video
- Staying organized in fast-paced situations is second nature to you
- You’re seeking a full-time role where you can contribute your strengths and grow with us over the long term
What the job involves
- Be the voice of our customers and partners: As a key member of our service team, you shape the customer and partner experience from the very first interaction. You’re the go-to person who makes sure every request is handled quickly, thoughtfully, and with care
- Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions
- Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes
- Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you make sure everything is in order behind the scenes
- Enjoy variety every day: One day you’re writing articles for our Help Center or reports, the next you’re in discussions with job boards or supporting campaign management - no two days are alike
- Drive improvement: You spot opportunities for optimization and automation, partnering with Sales, Product, and Finance to continuously enhance our services
Our take
GoHiring is a leading software company that provides recruiters with the tools to automate job posting and recruiting analytics. Its easily integrated software fits into whatever existing HR software its clients employ, so it not only makes processes easier, but there is less of a learning curve as they are able to work within an already familiar system.
By enabling recruiters to automatically access over 800+ channels with its multi-posting feature, it can save recruiting teams valuable time and money. The company’s analytics tools provide actionable insights as to which channels are worth investing in, as well as identifying specialised portals to yield higher results.
Used by thousands of companies, GoHiring is well-set to remain a leading automated job posting platform with vast expansion opportunities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Company benefits
- Remote First
- Flexibility
- Work equipment of your choice
- Performance-related company-wide bonus
- Employee stock ownership plan
- Meet the team for one week twice a year in varying locations in Europe
Company HQ
Neukölln, Berlin, Germany
Leadership
Uta Sommer
(Co-Founder)Former freelance HR Innovation Consultant. Worked as Head of HR and CEO Assistant at HR New Media, and was an International Recruitment and Marketing Manager at IDP Education.
Florian Behn
(CEO)Previously founded and was CEO at CareerMee and 1000jobboersen (now softgarden). Also worked in Business Development and Project Management.
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