Program Manager, Amazon
SSD Grocery, SSD Delivery
$66.8-142.8k
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$66.8-142.8k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience in grocery or warehouse or supply chain operations
Desirable
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
What the job involves
- The candidate will be working as a member of the Sub-Same Day (SSD) delivery team as we work to provide faster than same day delivery across North America
- We are looking for a Program Manager with proven program management experience to own strategic, tactical, cross-functional projects and programs within our Sub Same Day Delivery offering
- As a Program Manager, you will be responsible for delivery operations related Under The Roof (UTR) Processes for the Grocery delivery business
- The PM will support delivery functions related to launch of new Grocery in SSD buildings, partner on process designs, improve and roll out new processes to reduce cost to serve and improve delivery quality
- Building a robust process to ensure a high quality pick up experience for the delivery partners is critical to the success of the Grocery Delivery programs
- You'll be coordinating closely with internal and external stakeholders worldwide to proactively identify, optimize, track and report performance
- Developing and utilizing data inputs and KPI’s to inform operational adjustments
- Define and create processes that will scale to meet growing business demands
- Partnering with Directors, Senior Managers, and other key operational and technical leaders across the organization
- The PM will support delivery functions for launch of new grocery operations in SSD buildings, partner on designs, build, improve and roll out new processes to reduce cost and improve quality
- Building a robust process in our operations to ensure a high quality pick up experience for the delivery partners is critical to the success of the Grocery Delivery programs
- The role requires scoping and creating project plans, developing processes, coordinating, driving execution, and communicating to senior management on status, risks, and process/product changes
- This PM will manage key metrics related to Delivery quality for Grocery Delivery, and develop the roadmap to further improve quality and reduce cost through network standardization
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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