EA-Client Support Specialist, Bonterra
$58.7k
More information about location
Software for social impact organizations
Be an early applicant
Software for social impact organizations
1001+ employees
Be an early applicant
$58.7k
More information about location
1001+ employees
Company mission
To propel every doer of good to their peak impact.
Role
Who you are
- If you are driven by a commitment to customer satisfaction, possess a strong technological aptitude, and find fulfillment in making a positive impact, this is the perfect opportunity for you to thrive!
- You are passionate about progressive causes, are good with technology, and are willing to work with lots of different organizations that need our help
- You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
- You have used Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization
- You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn
- You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic
- You’re detail-oriented, great at following up and don’t let things slip through the cracks
- Minimum of 1 year of Customer Service experience, driven by a commitment to customer satisfaction
- Familiarity with CRM tools such as Salesforce, ZenDesk, Intercom, Five9, or Vonage is advantageous
- Bonterra Product Knowledge: Familiarity with Bonterra’s software solutions, specifically EveryAction and Salsa, is a bonus
- Proficiency or familiarity with a coding language such as HTML/CSS or SQL is advantageous
- Previous experience in teaching or training, including mentoring, tutoring, and/or software support
What the job involves
- Your primary responsibility will be to deliver exceptional customer support through email, chat, and phone channels, ensuring seamless and positive experiences for users of Bonterra's tools
- You will collaborate closely with internal teams, swiftly addressing technical issues and escalating concerns when necessary
- Your keen attention to detail and knack for problem-solving will be invaluable as you cultivate collaborative relationships within our support team and across departments, all while championing Bonterra Tech's mission
- Provide exceptional customer support across email, chat, and phone channels
- Swiftly and accurately address customer inquiries with professionalism
- Exemplary attention to detail to swiftly identify and escalate technical issues to internal support teams
- Ensure timely ticket escalation to appropriate departments
- Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs
- Demonstrate a passion for Bonterra Tech and possess strong technological aptitude, willing to collaborate with various organizations seeking assistance
- Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn
Application process
- End Date: September 5, 2025
Our take
Bonterra is a social good software company supplying an array of solutions to make social impact organizations more efficient, effective, and user-friendly. The company combines products from CyberGrants, EveryAction, Network for Good, Social Solutions, and more into a comprehensive tool suite for everything from case and grant management to fundraising and volunteer work.
As the fastest-growing company of its kind, Bonterra has certainly made a splash. It supports over 20,000 customers including 16,000 nonprofit organizations and over half the Fortune 100. The company also boasts a high number of positive reviews and emphasizes that it keeps "an ear to the ground" to make sure it knows what its customers want and can improve and enhance its offering to remain a key leader in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Work in office: Join us in our Austin, Texas, or Washington, D.C. offices if you live nearby
- Work remotely: Enjoy the flexibility of remote work with our work-from-home option. No matter where you live, there's an opportunity for you at Bonterra
- Work hybrid: Reap the benefits of both remote and in-person work with a hybrid approach. Visit the office closest to you and work from home when your schedule allows it.
- Health & wellness: Our robust set of health insurance options will keep you and your loved ones ready for anything. And our holistic wellness program means you can create a plan tailored to what matters most to you
- Generous time off: Our flexible time off policy means you don’t have to worry about a limit on your vacation days. Plus, we offer 15 paid holidays with a focus on DEIB, social justice, and self-care
- Fully paid parental leave: We value your time spent with family. No matter your gender identity, all Bonterra employees can take fully paid parental leave after the birth or adoption of a child
- Development resources: We believe in fostering an environment that encourages growth and development. With access to learning resources, goal-setting activities, and networking opportunities, we work to ensure our workforce is positioned for success
- Giving opportunities: We know that it's imperative for us to live our purpose. Through our employee giving program, Doers of Good, employees have the opportunity to track volunteerism by logging hours and creating events
Company HQ
North Burnet, Austin, TX
Leadership
Scott Brighton
(CEO, not founder)Held previous positions as CEO of Aurea Software, Board Member at Khoros, Chair of the Board at Optiva and more. Founded Austin Post, a hyperlocal online news source for the Austin.
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