Technical Account Manager, AutoRABIT
$80-90k
More information about location
Salesforce DevOps Solutions
Posted today
Salesforce DevOps Solutions
201-500 employees
Posted today
$80-90k
More information about location
201-500 employees
Company mission
AutoRABIT's mission is to make Salesforce development easier
Role
Who you are
- Experience in a customer-facing technical role supporting cloud-based/SaaS technology and working with both business and technical stakeholders
- Strong presentation and customer communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Ability to quickly understand and articulate technical architecture, product capabilities, customer workflows, and business requirements
- Strong verbal and written communication skills, including the ability to document technical issues, recommendations, and customer action plans
- Demonstrated empathy for customers and a passion for contributing to revenue and growth
- Collaborative, persistent, analytical, and self-directed approach to problem solving
- Working knowledge of Salesforce, JIRA, Git, and similar SaaS, development, support, or Customer Success platforms
- Knowledge of the Salesforce platform and Salesforce development ecosystem, including concepts such as metadata, source control, deployments, release management, and CI/CD, is strongly preferred
- Working knowledge of software development concepts, APIs, source control, CI/CD, release management, and cloud/SaaS architectures
- A bachelor's degree in a relevant field or equivalent practical experience
- Demonstrated interest and ability in combining technical problem solving with customer relationship management
- Previous experience in Technical Account Management, Customer Success, Solutions Engineering, Technical Support, Professional Services, Salesforce administration/development, DevOps, or a related customer-facing technical role is preferred
- Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role
What the job involves
- Develop a strong understanding of customers' business and technical objectives, environments, and use cases, and create strategic joint success plans with clear objectives, milestones, and measurable KPIs
- Apply domain and technical knowledge, product best practices, and customer insights to understand customer workflows, identify technical challenges, recommend solutions, and proactively drive success plan goals
- Drive the customer's P2V (Purchase to Value) journey, helping protect recurring renewal revenue and identifying opportunities to enhance Net Retention Rate (NRR)
- Ensure customers realize value from their AutoRABIT products by understanding their implementation, workflows, and technical use cases; promote license utilization and collaborate with cross-functional teams to drive adoption and successful renewals
- Monitor product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
- Drive new business growth by cultivating customer advocacy and reference-ability
- Partner with Customer Support and Engineering to manage technical issues, enhancement requests, and escalations, helping customers understand root cause, resolution paths, and next steps
- Guide customers through significant technical and service milestones, including upgrades, new releases, new features, and changes to their AutoRABIT implementation
- Collaborate with customer-facing account teams, technical stakeholders, and teams across Sales, Support, Professional Services, Engineering, Renewals, and Partners to drive overall platform success
- Use customer feedback, product usage insights, and technical observations to help shape the product roadmap and drive continuous product and service improvements
- Responsibility to adhere to set internal controls
- The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change
- This role reports to the Director of Customer Success
Our take
Fortune 1000 companies in regulated industries now need to manage their Salesforce environments and Salesforce development with the same rigor and vigilance they have learned to apply to the rest of their more traditional IT apps and systems.
AutoRABIT helps them do this with DevSecOps solutions designed specifically for the unique differences of the Salesforce environment. The company is distinguished by its impressive array of products and services, from Salesforce data recovery to the merging of CRM code from different developers.
The startup is now shifting its focus from operational and security capabilities to cost-reduction strategies. That means investing a portion of new funding into AI and machine learning technologies for automation.
The difficulty for AutoRABIT will be competing on so many fronts. Salesforce tooling is now an incredibly large industry with many individualised use-cases, each with its own startups developing powerful, cutting-edge products. Perhaps the company’s impressive growth will give it the opportunity to acquire some of these new players and protect its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2022
$26m
SERIES B
Jun 2021
$7.3m
EARLY VC
Total funding: $45.8m
Company benefits
- A chance to grow within the company
- An opportunity to make a real difference in a dynamic work environment
- A work community that supports your personal development and wellbeing
- An internationally diverse team of technically strong professionals
Company HQ
Financial District, San Francisco, CA
Leadership
Vijay Rayudu
(Co-Founder & COO)Previously Director of Operations at TechSophy. Before that worked as a Senior Development Manger at Cordys Hyderabad.
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