DevOps Support Engineer, Buildkite

Salary not provided

AWS

Kubernetes

GCP

Bash

Linux

Ruby

Terraform

Azure

Canva

Slack

Zoom

Rails

Ruby on Rails

Golang

Junior, Mid and Senior level

Remote from Canada

More information about location

Automation & collaboration tools

Job no longer available

Automation & collaboration tools

101-200 employees

B2BLogisticsSaaSData IntegrationAutomation

Job no longer available

Salary not provided

AWS

Kubernetes

GCP

Bash

Linux

Ruby

Terraform

Azure

Canva

Slack

Zoom

Rails

Ruby on Rails

Golang

Junior, Mid and Senior level

Remote from Canada

More information about location

101-200 employees

B2BLogisticsSaaSData IntegrationAutomation

Company mission

To build tools to help the best software teams stay happy and productive.

Job

Company

Role

Who you are

Obsessed with the customer experience. Along with the ability to show patience and empathy
Ability to code, so you can proactively support solutions, such as Bash scripting for our Plugins and Ruby on Rails or Golang for our other tooling
Experience with our customer technology stack, such as Buildkite and other CI/CD, test tools, Linux, AWS, GCP, Azure, Terraform, Kubernetes, etc
Strong problem-solving and troubleshooting skills
The ability to work autonomously
Excellent written and verbal communication skills
Ability to work and collaborate with remote cross-functional teams
Thrive in a fast-paced, results-oriented, hands-on environment
Enjoy a dynamic & collaborative startup environment, and are comfortable with ambiguity
Able to adapt quickly to changing priorities and evolving customer needs

What the job involves

This is not your average Support Engineer role
Firstly, you’ll support Buildkite’s enterprise customers.
This means closely collaborating with Software Engineering teams at places like Canva, Uber and Airbnb.
You’ll use your knowledge and experience to figure out ways to unblock them from highly complex CI/CD, Software and Infrastructure problems
Secondly, you’ll play a vital role in shifting the support team into a 50% reactive, 50% proactive function.
This means you’ll spend half your time designing and implementing preventive and scalable tools and processes.
All to help Buildkite to scale a world-class and efficient experience for our customers
Finally, Buildkite lives and breathes work/life balance, meaning the support function has flexible work hours and best of all, no on-call!
This role is a perfect opportunity for a Software, DevOp or Infrastructure expert, that is customer obsessed and feels challenged and rewarded, by solving tough problems for smart people
Collaborating with Buildkite customer’s software engineers on highly complex problems
Proactively designing solutions to scale a better service for customers or solve recurring problems
Troubleshooting customer queries via Slack, Twitter, Zoom, Email and Helpscout
Lead planning and retros meetings with customers
Develop, maintain and review our open-source tools in various languages such as plugins in Bash, tooling in Golang and Bash
Proactively posting issues to raise customer awareness
Submit any documentation changes that would benefit the customer
Be an advocate for the customer

Our take

With researchers predicting that the CI/CD tools market will continue growing into the new decade, now is a better time than any for companies like Buildkite to find clients. Founded in Australia in 2014, Buildkite is well placed to find delivery company clients in the 2020s from its huge landmass and export home country of Australia.

Buildkite design tools and platforms for eCommerce, communications, and delivery companies as large as Shopify and Intercom. It has raised considerable funding which fuels the development of new products after the success of its Test Analytics tool (which can help test the reliability of test suites for developers.) As it continues to add to its suite of offerings, Buildkite has shown some real staying power, remaining relevant amidst a lot of competition.

Steph

Company Specialist at Welcome to the Jungle

Insights

43% employee growth in 12 months

Glassdoor (4.8)

Company

Funding (last 2 of 3 rounds)

Nov 2022

$21m

SERIES B

Aug 2020

$19.7m

SERIES A

Total funding: $40.9m

Company benefits

Yearly budget to spend on travel, conferences, workshops, courses, and books
Comprehensive health and hospital cover
6 months of paid parental leave if you’re the primary carer, and 3 months if you’re secondary
Budget for a desk and chair, and a new computer as well as any other tech
Co-working budget
6 weeks of paid leave per year
Take time out of work for fitness
Yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo

Company HQ

CBD, Melbourne, VIC

Leadership

Kevin Gounden

(CEO)

CEO of the company since 2025. Previoulsy CPO at Lightcast and Randstad Enterprise, Board Advisor and Co-Creator at MojoSpark, and Managing Director at Teamery.

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