End User Computing Analyst, New Look
Offers profit related bonus scheme
Global fashion retailer
Posted today
Global fashion retailer
1001+ employees
Posted today
Offers profit related bonus scheme
1001+ employees
Company mission
Our aim is to uplift our customers, colleagues and suppliers while striving to make kinder choices for our people and planet.
Role
Who you are
- A degree in IT or relevant experience e.g., IT and/or customer services function
- Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.)
- A vocational qualification such as CompTIA (preferable)
- Knowledge of Microsoft products e.g., Exchange, Intune, Entra, Teams Admin, M365 and operating systems
- Knowledge of an ITIL based environment
What the job involves
- You will be responsible for the provision and maintenance of end user computing e.g., desktops, laptops, scanners, printers, collaboration tools, mobile devices, and any other peripherals used by colleagues
- This includes providing the required hardware/software and ongoing support to all devices
- Provide Technical Support: Offer second-line support for end-users, troubleshooting and resolving hardware, software, and network issues across desktops, laptops, and mobile devices
- Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs
- Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies
- Incident Management: Log, track, and resolve incidents in the IT service management system, escalating issues to higher-level support when necessary
- User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime
- Security Compliance: Implement and enforce security policies on end-user devices, including antivirus management, encryption, and access controls
- Collaboration with IT Teams: Work closely with other IT teams to ensure seamless integration and support of end-user computing environments
- Asset Management: Maintain accurate records of hardware and software inventory, tracking asset life cycles and coordinating hardware refresh programs
- Remote Support: Provide remote support to users in different locations, ensuring consistent and reliable IT services for all end-users
- Continuous Improvement: Identify and suggest improvements to processes, tools, and technologies to enhance the efficiency and effectiveness of end-user computing services
Application process
- Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
Our take
New Look, a well-known UK fashion retailer with over 380 stores, has been a staple of the British retail scene since the late 1960s. Though it has faced challenges in the competitive retail landscape, including entering and exiting international markets, the company has steadily evolved its business model.
Though still shedding its "fast fashion" label, New Look's recent changes signal a more focused direction. With the company reducing its UK store footprint and withdrawing from international markets to concentrate on sustainability and digital growth.
In line with these efforts, New Look has partnered with blockchain traceability startup TrusTrace to enhance transparency in its supply chain. The collaboration supports the company's ambitious sustainability targets, including a 46% reduction in carbon emissions by 2031 and achieving Net Zero by 2040.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Profit related bonus scheme
- Company Car allowance - you can use it to buy, lease or fund your current vehicle or take as cash benefit (Manager level and above)
- AXA Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Company values
- It Starts With Me - We take accountability for and ownership of everything we do. We're curious and ask the right questions. We're clear about our own purpose, we take time to invest in our personal growth and wellness, and we encourage others to do the same
- Play To Win - We're clear on what we stand for and what we need to achieve. We make informed, fair decisions and celebrate and reward success. We constantly raise the bar and are empowered to be brave and bold in everything we do
- We Are One - Success comes from the collective energy and contribution of all our colleagues. We develop effective relationships, showing compassion and respect for each other. We care about each other and our communities and celebrate diversity
- Customer Obsessed - We know who our customers are. We're here to listen and see things from their point of view. With every project we work on, and every customer we interact with, we surpass their expectations, and always make them feel seen
Articles
Leadership
Helen Connolly
(CEO)Helen was appointed to the Board of Directors in January 2022 when she became CEO. Previously CEO at Bonmarche, and senior roles at George at Asda, Dorothy Perkins and Next.
Diversity, Equity & Inclusion at New Look
- We have six clear inclusion ambitions: - Drive a culture of inclusivity through learning & sharing - Give our colleagues a stronger voice - Represent the customers we serve - Enable people access to the world of work and opportunities to progress & thrive - Ensure that wellbeing is intrinsic within our ED&I strategy by giving our people the tools to look after their own wellbeing, to stay healthy, happy and have a good work-life balance - ED&I is always on and underpins our purpose to #inspirethatnewlookfeeling
- Our mission as an accessible and inclusive Employer of Choice is further emphasised by transparent policies, leadership development, recruitment strategies, and flexible working models focused on colleague engagement and wellbeing.
- We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
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